Team Manager, Branch Operations

Apria Healthcare; Louisville (KY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Team Manager to lead a dedicated group of professionals in delivering exceptional service. This role emphasizes the importance of creating a motivating team environment, fostering open communication, and ensuring the highest levels of customer satisfaction. As a Team Manager, you will be responsible for guiding your team through daily operations, setting clear goals, and celebrating achievements. If you are passionate about healthcare and have a knack for leadership, this opportunity is perfect for you. Join a company that values its employees and is committed to making a difference in the lives of patients.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Purchase Plan

Tuition Reimbursement

Qualifications

• Proven work experience as a team leader or supervisor.
• Good PC skills, especially MS Excel.
• In-depth knowledge of performance metrics.

Responsibilities

• Supervise full-time/part-time employees and ensure customer happiness.
• Monitor team performance and provide coaching.
• Delegate tasks and oversee day-to-day operations.

Skills

Team Leadership

Performance Metrics Knowledge

PC Skills

Effective Communication

Relationship Building

Action-Oriented

Collaborative

Education

Degree in Management

Training in Team Leading

Tools

MS Excel

MS Access

MS PowerPoint

MS Project

MS Visio

MS Word

Job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

1. Medical, dental, and vision insurance, available on first working day
2. 401(k), eligibility after one year of service
3. Employee stock purchase plan
4. Tuition reimbursement

JOB SUMMARY

Team Managers will supervise full-time/part-time employees who are in contact with our patients and customers in person and via email, phone, live chat and other methods. Most importantly, this position provides guidance and leadership for staff to ensure employees are achieving customer happiness through effective communication, problem solving, and efficient processes. Key responsibilities for creating a positive, employee-centric environment include:

1. Creating an inspiring team atmosphere with an open communication culture.
2. Setting clear team goals.
3. Motivating team members to perform their best.
4. Listening to team members’ feedback and resolving any issues or conflicts.
5. Recognizing high performance and reward accomplishments.
6. Encouraging creativity.
7. Suggesting and organizing team-building activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Delegate tasks and set deadlines.
2. Oversee day-to-day operation.
3. Monitor team performance and report on metrics.
4. Perform quality checks on individual work performance, identify training needs, and provide coaching.
5. Ensures team members complete order processing using current tools, processes and technology.
6. Oversees engagement of patients and referral sources in order status, ensuring timely follow-up as needed.
7. Responsible for front desk reception area and the supervision of Branch Coordinators.
8. May assist in implementing new policies and programs.
9. May assist Sales when necessary to maintain contact with major accounts and key referral sources within branch territory.
10. Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

1. This position supervises all direct reports of the department and is responsible for the performance management, hiring, and discipline of direct reports within the department.
2. Provides direction and guidance in work assignments.
3. Provides timely coaching and feedback to staff.
4. Ensures work assignments are completed accurately, efficiently and timely.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

1. Proven work experience as a team leader or supervisor.
2. In-depth knowledge of performance metrics.
3. Good PC skills, especially MS Excel.
4. Degree in management or training in team leading is a plus.

SKILLS, KNOWLEDGE AND ABILITIES

1. Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
2. Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
3. Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
4. An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
5. Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
6. Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Certificates, Licenses, Registrations or Professional Designations

1. N/A

Computer Skills

1. Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

1. English (reading, writing, verbal)

Mathematical Skills

1. Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.