Team Leader, Visual

Crate & Barrel; Nashville (TN); On-site; USD 52,000 - 65,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader, Visual in Nashville to lead the merchandising design and execution while supporting the Assistant Store Leader – Visual. You will mentor the merchandising team, coach on standards, and drive visual and operational excellence on the sales floor.

You’ll plan, execute, and supervise floorset activities, signage, replenishment, and back-of-house standards; analyze KPIs and support expense reduction efforts to keep the store well stocked and aligned with the

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Strong problem solving skills and a track record of driving results.
• Ability to spend significant time on the sales floor interacting with customers and coaching staff.
• Full-time availability including nights, weekends, and holidays as needed.

Responsibilities

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on performance and maintain a strong visible presence.
• Support performance and development plans for the team to encourage growth.
• Provide timely feedback and share observations with leadership.
• Train associates on product knowledge, selling, customer service, and store procedures.
• Promote sales by acting as Leader On Duty (LOD) and ensure strong customer service.
• Communicate business results and execution of plans with leadership.
• Ensure customers receive gracious, efficient service and the store runs smoothly.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Problem solving

Customer service leadership

Tools

Microsoft Office

Google applications

Point-of-sale systems

tablet devices

Job description

You’re a visual thinker with a passion for organization and efficiency. As Team Leader, you bring our merchandise design to life while supporting the Assistant Store Leader – Visual. You lead and mentor the merchandising team, communicating the design vision, coaching on visual and operational standards, and providing feedback to drive excellence. You plan, perform, and supervise merchandising work, including floorset execution, ongoing maintenance, signage, and collateral, while managing replenishment routines and back-of-house standards. You analyze KPIs, support expense reduction initiatives, and ensure the salesfloor is always well-stocked and aligned with the brand. Positive, creative, and adaptable, you collaborate across teams to ensure visual merchandising drives both customer experience and sales.

A day in the life as a Team Leader, Visual...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader

• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area

• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth

• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader

• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable

• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)

• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance

• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table...

• Strong communication and interpersonal skills

• Excellent organizational and time management skills

• Strong problem solving skills

• Demonstrated ability to execute and drive results

• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed

• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly

• Ability to be in the store as the Leader on Duty multiple times a week.

• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

We'd love to hear from you if you have...

• 1+ years customer service or retail leadership experience

• Experience with Microsoft Office, Google applications, computer systems and tablet devices

• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.