Assistant Store Leader, Visual

Crate & Barrel; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

Crate & Barrel is seeking an Assistant Store Leader - Visual to bring the brand to life through merchandising, store presentation, and operations excellence. You will lead the visual team in floorsets, maintain brand standards, and manage product flow from receiving to the salesfloor.

You will partner with Operations and store leadership on daily operations, analyze KPIs, mentor staff, and ensure excellent service while driving sales and team development.

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.
• Excellent reading and written language skills (English).

Responsibilities

• Lead the visual team in executing seasonal floorsets and upholding brand standards.
• Manage receiving, inventory, and back-of-house operations.
• Set and communicate store metrics and expectations across the team, including sales and visual goals.
• Schedule, onboard, and train the visual staff to deliver a compelling brand story.

Skills

Customer service

Retail leadership

Communication

Organization

Problem solving

Delegation

Team building

Flexible schedule

Visual merchandising

Tools

Microsoft Office

Google Applications

Computer systems

Tablet devices

Job description

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.

Creative and strategic, the Assistant Store Leader - Visual brings the Crate & Barrel brand to life through exceptional merchandising, store presentation, and operational excellence. Reporting to the Store Leader, you lead the visual team in executing seasonal floorsets, maintaining brand standards, and managing product flow from receiving to the salesfloor. You partner closely with Operations and store leadership on daily operations-including receiving, inventory management, and maintaining operational standards-while overseeing the visual budget, supplies, and back-of-house organization. You analyze store KPIs to drive business performance, lead replenishment routines, and manage clearance areas to optimize results. A mentor and educator, you own the scheduling, onboarding, and training of the visual work team, developing their product knowledge and visual skills to deliver compelling brand storytelling and support professional growth.

A day in the life as an Assistant Store Leader, Visual...

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area
• Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training
• Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD)
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required
• Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

We'd love to hear from you if you have...

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by ap