Store Director

Loewe; Costa Mesa (CA); On-site; USD 145,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability coverage

Paid time off

Employee discount

Job summary

Loewe in South Coast Plaza, California, seeks a Store Director to lead sales, training, and operations, delivering the brand's elevated customer experience.

You will coach associates, manage clienteling, and ensure visual merchandising and policy compliance while achieving sales and category goals. The role offers a comprehensive benefits package and equal opportunity employment.

Qualifications

• 5+ years of store management experience in a luxury setting.
• College degree or equivalent experience.
• Foreign languages a plus.
• Ability to empower others and build effective teams.
• Strong oral and written communication skills.
• Ability to mediate issues to resolve concerns.
• Demonstrated service orientation and customer focus skills.

Responsibilities

• Develop, train, and continuously empower associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
• Demonstrate leadership by playing an active role on the selling floor, coaching and mentoring sales team.
• Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention.
• Meet set category and consignment % of total business goals as defined by management.
• Support the sales process as needed.
• Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints.
• Ensure the highest level of customer service.
• Ensure compliance with corporate policies and procedures.
• Carry out all operational procedures as taught by the Retail Handbook and other related material.

Skills

Store leadership

Coaching & mentoring

Clienteling

Customer service

Sales strategy

Communication

Education

College degree or equivalent experience

Job description

Loewe is seeking a Store Director to join our South Coast Plaza team. This role will be responsible for driving the business through sales support, implementing operational policies, training, and stock management. This position leads with the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.

Key Responsibilities & Tasks:

• Develop, train, and continuously empower associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
• Demonstrate leadership by playing an active role on the selling floor, coaching and mentoring sales team.
• Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention.
• Meet set category and consignment % of total business goals as defined by management.
• Support the sales process as needed.
• Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints.
• Ensure the highest level of customer service.
• Ensure compliance with corporate policies and procedures.
• Carry out all operational procedures as taught by the Retail Handbook and other related material.

Reporting:

• Perform daily reporting and analysis as directed.
• Ensure store visual merchandising guidelines are met and maintained.
• Support the Visual Merchandising Manager in planning and implementing any vital changes in visual environment.
• Review sales frequently and take action on visual merchandising to drive increased sales.

Staff Training and Development:

• Mentor sales associates on the spot to give clear feedback based on facts and observations.
• Provide training and direction to staff.
• Shared responsibility for P&L of the store.
• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and completing initiatives as needed.

Qualifications & Skills:

• 5+ years of store management experience within a luxury setting.
• College degree or equivalent experience.
• Foreign languages a plus.
• Ability to empower others and build effective teams.
• Strong oral and written communication skills.
• Ability to mediate issues to resolve concerns.
• Demonstrated service orientation and customer focus skills.

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

Employee benefits:

The compensation for this position ranges from $145,000-$155,000 annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.