Team Leader II: Customer Service & Quality Lead

Express Wash Concepts; Bridgeville (Allegheny County); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Ongoing training

401k with company match up to 4%

Unlimited Wash Club Membership

Uniforms provided

Paid vacation

Job summary

Express Wash Concepts in Bridgeville, PA, is seeking a Team Leader to guide site operations and deliver excellent customer service. You will contribute to sales growth, ensure quality standards, and train team members to uphold safety and efficiency.

The role emphasizes leadership, hands-on supervision, and a clear growth path from Team Leader to leadership positions within a fast-growing, eco-conscious car wash family. Weekend availability is required.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.
• Demonstrate flexibility in working hours, including weekends.

Responsibilities

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Team leadership

Customer service

Sales growth

Communication

Education

High school diploma or equivalent

Job description

Express Wash Concepts in Bridgeville, PA, is seeking a Team Leader to guide site operations and deliver excellent customer service. You will contribute to sales growth, ensure quality standards, and train team members to uphold safety and efficiency.

The role emphasizes leadership, hands-on supervision, and a clear growth path from Team Leader to leadership positions within a fast-growing, eco-conscious car wash family. Weekend availability is required.