Case Manager-MHA/PASRR

Gulf Coast Center; Galveston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

12 Paid Holidays

5% Salary increase after 90 days

Healthcare benefits

Job summary

A community-focused service provider in Galveston is looking for a Case Manager to provide rehabilitative case management for individuals with mental health and developmental disabilities. This role involves coordinating services, monitoring progress, and advocating for patients and their families. Candidates should have a relevant Bachelor's degree and at least one year of experience with mental illness. The position offers full-time hours along with comprehensive benefits, including paid holidays and a salary increase after 90 days.

Qualifications

• Bachelor's degree from an accredited college or university.
• One year of experience working with individuals with Mental Illness.
• General knowledge of IDD and MI services.

Responsibilities

• Provide Rehabilitative Case Management (RCM) for individuals served.
• Coordinate with an interdisciplinary team for service planning.
• Monitor individual progress and adjust care as needed.
• Ensure accurate documentation and billing for services.

Skills

Ability to work within a team

Effective oral and written communication

Proficiency with computer skills

Knowledge of Mental Illness (MI) services

Customer service skills

Education

Bachelor's degree in social, behavioral, health or human services

Job description

Are you seeking a career where you can make a difference? Gulf Coast Center (GCC) recruits people who are committed to compassionate, person-centered service. Join our team today!

• Monday - Friday 8a-5p
• 12 Paid Holidays each year (in addition to time off accrual)
• 5% Salary increase upon 90 days of employment
• Starting rate of pay based on experience doing a similar role

GULF COAST CENTER - JOB DESCRIPTION

Job Title: Case Manager - MHA/PASRR

Location: Galveston Counties

FLSA Status: Non-Exempt

Working Status: Full Time with Benefits

Summary

Provide Rehabilitative Case Management (RCM) for individualsserved by the Gulf Coast Center (GCC).Primary responsibility will be coordinating and implementing TexasResiliency and Recovery (TRR) RCM as part of an interdisciplinary team. This model incorporates resiliency andrecovery oriented services, supports, practices and beliefs into publiclyfunded mental health delivery systems. As part of an interdisciplinary team, andwithin the scope of the team, The RCM staff will be responsible for consultationwith other team members on RCM issues; developing full range of options in thecommunity settings; rehabilitation self-management and wellness strategies;coordinating medical documentation within medication checkups for GCCconsumers, and technical assistance as part of the team in an individual and/orgroup capacity. This position will also provide specialized services forindividuals with Mental Illness (MI), Intellectual Disabilities (ID),Developmental Disabilities (DD), or Related Conditions (RC) to ensure they areplaced appropriately, whether in the community or in a Nursing Facility: and toensure they receive the services that they require for their MI. The CaseManager (CM) offers specialized services to help the individual achieve andmaintain community reintegration skills. The position provides or arranges forprovision of educational or informational activities addressing communityliving options for individuals transitioning from nursing facilities and theirfamilies. The Case Manager assists individuals and their families inidentifying goals, identifying and advocating for resources/services,coordinating for the delivery of services, monitoring the progress of the planand assisting with crisis prevention management. Accurate documentationand billing of these services are required.

Gulf Coast Center operates under a trauma-informed approachbased on the six key principles of Safety, Trustworthiness & Transparency,Peer Support, Collaboration & Mutuality, Empowerment & Choice, andCultural, Historical & Gender issues.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

• PersonCentered Recovery Planning (PCRP): Coordinates the service planning teamfor the development of the PCRP through a person centered process thatidentifies strengths, preferences, medical, nursing, nutritional, clinicaland support needs of the individual and the desired outcomes.
• Monitoring: Continual monitoring of all relevant standards for compliance (HHSC, TAC,etc). For PASRR Caseload, monitoring of the individual's progress in relation to the PCRP. Frequency of face to face monitoring is determined by the service coordination assessment tool and the needs ofthe individuals served and should be at a minimum, every 90 days. Maintaining contact with all of the relevant individuals as determined by the PCRP and communicating with the individual or family regarding progress and/or changing needs. Maintaining close communication with facility psychiatric services (where applicable) and nursing, for input regarding medication compliance, side effects of medication, and medication changes and alerts these members of the staff of any changes in client adjustment which might suggest decomposition and a need for more aggressive intervention.
• Rehabilitative Treatment Provider: Identifies a current and discreet caseload as part ofan interdisciplinary team serving as a member of the treatment team coordinating and providing services as needed. Actively participate inteam meetings as evidenced by discussion that is not only specific to assigned caseload. Provides RCM self management strategies and clinical coordination to individuals, groups, and family members as defined by GCC using evidence based strategies within the (TRR) model of care. Provides monthly documented face to face hours of direct service per month to GCC consumers and/or family members as indicated in the current Direct Service Agreement for this position. Monitors patients' requirements within the TRR model to ensure required services are offered and meeting targeted monthly service provision standard for identified caseload. Assure treatment provided to patient relates to the individualized goals of treatment plan. Utilizes a variety of skills training methods to include areas such as introduction, role play, behavioral reversal, in-vivo practice, and coaching.
• Billing/Documentation: Accurately completes all required programmatic and administrative documentation within accepted timeframes. Ensures all required documentation has been forwarded to appropriate personnel and filed. Conducts the Adult Needs & Strengths Assessment (ANSA) every 6 months or as clinically indicated for individuals as required & assigned. Responsible for ensuring staff completion of initial & annual ANSA recertification pursuant to the Praed Foundation & HHSC performance contract. A lapse/expiration in certification will result in termination of employment. Exception: If certification lapse/expiration is reported to supervisor within 24 hours of expiration date, employee will be granted opportunity to recertify by close off following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified practitioners are responsible for participating in semi-annual quality assurance training activity conducted by the identified ANSA/CANS SuperUser.
• Strict adherence to authorizations and to all GCC policy guidelines outlined in GCC medication transport guidance letter when there is a need to transport patient medications.
• Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
• Treat all individuals with the utmost courtesy, decency and respect.
• Provide responsive, and efficient services.
• Interact with staff, consumers, local entities and advocacy groups to provide aservice that meets local needs.
• Provide highest level of Customer Service for both internal and external customers.
• Required to report personnel leave; flex time and emergency leave to assigned supervisor.
• Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
• Consistent adherence to the Center's Dress Code.
• Consistent adherence to Center safety guidelines and expectations.
• Maybe required to travel within Brazoria and Galveston Counties.
• Out of region travel may be required to attend trainings.
• Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
• Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.
• N/A

Supervision

• Receives direct supervision from Program Manager-MCSC and oversight by IDD Intake & PASRR Program Manager for PASRR Specific caseload.

Required Education

• Bachelor's degree from an accredited college or university with a major in social, behavioral, health or human services and/or specialized QMHP certification.

Preferred Education / Licensure / Certifications

• N/A

Required Licensure / Certifications

• N/A

Required Experience

• One year of experience working with individuals with Mental Illness is required.
• General knowledge of IDD and MI services and resources

Preferred Experience

• One year of experience working with individuals with intellectual or developmental disabilities preferred.
• Two to three years full-time experience in human services preferred.
• Ability to express self clearly and effectively, orally and in writing.
• Requires ability to work within a team approach.
• Requires proficiency with computer skills, programs and email.

Working Conditions

• Work will be performed in the Office, Field and/or Remotely setting(s).
• May require varied work hours depending on need of clients.
• Out of region travel may be required to attend trainings.
• May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
• The work environment is mostly field based (nursing facilities and home visits) and also requires some office work.

Special Projects

• Assists supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions

Physical

• Ability to transport, adjust and/or move items up to 55 lbs.
• Ability to ascend/descend stairs.
• Ability to remain in a stationary position for long periods of time.
• Ability to operate office equipment.
• Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
• Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements.
• Ability to detect and write effectively.
• Ability to hear (with or without aid).
• Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.

Mental

• Ability to understand, communicate and comprehend accurate information with others in English.
• Ability to reason and analyze effectively.
• Ability to solve practical problems as it relates to position.
• Required to pass and maintain all Center mandated trainings.

Work Site / Environmental Conditions

• Ability to work alone.
• Ability to work closely with others.
• Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
• Maybe subjected to hostile environment.
• Maybe subjected to high crime environment.
• Potential exposure to tobacco products.
• Maybe subjected to both inside and outside environmental conditions.
• Subject to standard noise levels within working environment.
• Travel by motor vehicle, van, bus or plane may be required.

Qualified individuals must be able to perform the functions with or without reasonable accommodations as based on ADA requirements.