Team Leader, Fleet Operations

The AES Corporation; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

The AES Corporation is seeking a Team Leader for Fleet Operations in Indianapolis. This role requires overseeing day-to-day service operations, ensuring safety and quality standards, and managing union-represented employees. The ideal candidate will have substantial experience in operations management, a strong safety mindset, and excellent leadership skills. Responsibilities include providing operational oversight, promoting safety culture, and resolving workforce concerns. This is a non-union management position that requires strong communication and conflict resolution skills.

Qualifications

• 7+ years of experience in a service, maintenance, or operations environment.
• 2+ years of experience in a supervisory or management role overseeing union employees.
• Strong understanding of utility safety standards, regulatory compliance, and field operations.

Responsibilities

• Provide leadership and operational oversight for union-represented service personnel.
• Ensure all work is performed safely and in compliance with OSHA and company safety programs.
• Monitor service performance, productivity, and work quality.

Skills

Leadership

Communication

Conflict Resolution

Safety Mindset

Education

High school diploma or GED

Bachelor's degree

Tools

Work management systems

Microsoft Office

Job description

Team Leader – Fleet Operations

is responsible for leading day-to-day service and maintenance operations supporting electric utility transportation assets in the Indianapolis area. This is a non-union leadership position that directly oversees union-represented employees. This role ensures safe, reliable, and compliant operations while maintaining strong labor relations, operational efficiency, and high service standards. The ideal candidate is a field-oriented leader with utility experience, a strong safety mindset, and demonstrated success managing union workforces within a regulated environment.

Position Summary

We are seeking an experienced and results-driven Team Leader to lead day-to-day service operations at our Indianapolis location. This role is responsible for managing union-represented technicians, ensuring high-quality customer service, maintaining safety and compliance standards, and driving operational efficiency. The ideal candidate is a hands‑on leader with strong technical knowledge, excellent communication skills, and a passion for developing teams.

Main Responsibilities

• Provide leadership and operational oversight for union-represented service personnel and field crews
• Plan, schedule, and coordinate daily work activities in alignment with collective bargaining agreements
• Ensure all work is performed safely and in compliance with OSHA, company safety programs, and regulatory requirements
• Promote a strong safety first culture through coaching, observations, training, and accountability
• Monitor service performance, productivity, outage response, and work quality
• Serve as the primary escalation point for service issues and workforce concerns
• Maintain positive labor relations, including day-to-day contract interpretation and issue resolution in collaboration with HR and Labor Relations
• Support emergency response, storm restoration, and after-hours service coverage as needed
• Partner with engineering, operations, fleet, and supply chain teams to improve service delivery
• Track KPIs, workforce utilization, and budget adherence; recommend process improvements

Qualifications

• High school diploma or GED required; bachelor’s degree preferred
• 7+ years of experience in a service, maintenance, or operations environment
• 2+ years of experience in a supervisory or management role overseeing union employees
• Working knowledge of collective bargaining agreements and union work rules
• Strong understanding of utility safety standards, regulatory compliance, and field operations
• Proven leadership, conflict resolution, and communication skills
• Proficiency with work management systems, scheduling tools, and Microsoft Office
• Valid driver’s license with ability to meet company driving requirements

Preferred Experience

• Electric, gas, or water utility operations and maintenance
• Managing multi-skilled field crews in a regulated environment
• Experience with emergency response, storm restoration, or 24/7 operations
• Familiarity with utility service vehicles, fleet coordination, and field technology and advancement opportunities within utility operations

Additional Information

This position is classified as non-union management and requires regular interaction with union-represented employees. Successful candidates must demonstrate fairness, consistency, and respect for collective bargaining agreements.