Team Leader - Field Ops & Customer Experience

Indiana Painting Company; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Indiana Painting Company seeks a Team Leader to spearhead field operations and uphold the highest service standards in Indianapolis. You will supervise crews, ensure workflows align with SOPs, and maintain strong communication with customers and Project Consultants.

You will train team members, coordinate schedules, and monitor vehicle loadouts and appearance checks to ensure on-time, pristine service delivery. This role blends leadership with hands-on field work in a fast-paced environment.

Qualifications

• Leadership of field teams with accountability.
• Excellent customer service mindset.
• Strong communication with customers and team.
• Ability to train and mentor field staff.

Responsibilities

• Supervise assigned team members in the field.
• Maintain customer satisfaction through proactive communication.
• Ensure procedures and SOPs are followed.
• Coordinate schedule with Project Consultant and Production Manager.
• Oversee equipment, vehicle loadout, and appearance checklists.

Skills

Team leadership

Customer service

Scheduling

Communication

Training & coaching

Tools

Scheduling software

CRM tools

Job description

Indiana Painting Company seeks a Team Leader to spearhead field operations and uphold the highest service standards in Indianapolis. You will supervise crews, ensure workflows align with SOPs, and maintain strong communication with customers and Project Consultants.

You will train team members, coordinate schedules, and monitor vehicle loadouts and appearance checks to ensure on-time, pristine service delivery. This role blends leadership with hands-on field work in a fast-paced environment.