Team Leader Customer Service - Full Time

Bass Pro Shops; Harrisburg (Dauphin County); On-site; USD 40,000 - 60,000; Full time

Job summary

Bass Pro Shops is seeking a full-time Team Leader for Customer Service in Harrisburg, PA. The role involves directing associates, achieving sales goals, and ensuring excellent customer service. Candidates should have retail experience and strong communication skills. Full-time benefits include medical, dental, vision, and more.

Benefits

Medical, Dental, Vision

Health Savings & Flexible Spending Accounts

401k

Paid holidays/vacation/sick leave

Qualifications

• 2 to 4 years in retail sales experience.
• Supervisory experience is a plus.

Responsibilities

• Provide daily direction to department associates.
• Assist in staffing, interviewing, training, and coaching associates.
• Ensure a pleasant shopping experience for customers.

Skills

Communication

Interpersonal Skills

Analytical Skills

Education

High School Diploma or equivalent

Tools

PC-based software

POS systems

Job description

Team Leader Customer Service - Full Time

Apply locations: Harrisburg, PA | Time type: Full time | Posted on: Posted 3 Days Ago | End Date: July 19, 2025 (30+ days left to apply)

POSITION SUMMARY:

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates within the store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

ESSENTIAL FUNCTIONS:

1. Support the GSM / DM in achieving Departmental Sales, Gross Margin, Inventory Shrinkage, and Payroll Goals.
2. Provide daily direction to department associates.
3. Prepare to-do / task lists.
4. Execute all merchandising directives and maintain plan-o-grams as set by the Corporate Office.
5. Ensure a pleasant and productive shopping experience for customers.
6. Assist in staffing, interviewing, training, performance appraisals, scheduling, and coaching associates.
7. Resolve customer and associate issues with GSM / DM and HR Manager.
8. Maintain high personal customer service levels and achieve superior survey and secret shop results.
9. Remain product knowledgeable through ongoing training and conduct product demos.
10. Assist with coordinating special events, pricing, UPC integrity, inventory accuracy, and merchandising displays.
11. Carry out supervisory responsibilities in accordance with company policies and laws.
12. Create a legendary customer experience by identifying needs, recommending products, and promoting programs.
13. Perform other duties as assigned.

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or equivalent.
• 2 to 4 years in retail sales experience.
• Supervisory experience is a plus.

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate discounts, commissions, percentages.
• Ability to analyze reports.
• Effective communication skills with managers, staff, and customers.
• Proficiency with PC-based software and POS systems.
• Strong interpersonal skills to maintain effective working relationships.

TRAVEL REQUIREMENTS: N/A

PHYSICAL REQUIREMENTS:

• Stand and walk constantly during shifts.
• Ascend/descend ladders, stairs, ramps.
• Communicate effectively.
• Repeat motions, operate machinery, and lift objects up to 100 pounds with team assistance.
• Work in confined spaces and noisy environments occasionally.

INDEPENDENT JUDGEMENT:

Perform duties within company policies, analyze problems, use judgment to adapt guidelines, and make policy recommendations.

Full Time Benefits:

• Medical, Dental, Vision
• Health Savings & Flexible Spending Accounts
• Voluntary benefits, 401k, paid holidays/vacation/sick leave, Bass Pro Cares Fund, and more.

Bass Pro Shops is an equal opportunity employer. Reasonable accommodations are available upon request.