Team Leader, Customer Experience & Outreach

CB2; San Diego (CA); On-site; USD 25,347 - 31,684; Full time

Job summary

A modern home design retailer based in San Diego is seeking a Team Leader for Customer Experience & Outreach. The role involves leading a functional team, managing associate workloads, and ensuring exceptional customer service. Ideal candidates will have strong communication skills and at least 1 year of retail experience. The starting salary is $18.40 per hour, with potential for bonuses and additional compensation. Flexible availability, especially on weekends, is preferred.

Qualifications

• 1+ years customer service or retail experience.
• Open availability to work flexible hours.
• Availability to work two or more weekend days.

Responsibilities

• Lead designated functional team and manage associate workload.
• Coach associates on exceptional performance.
• Maintain a strong visible presence in the department.
• Promote and drive sales effectively.
• Ensure customers receive efficient service.

Skills

Strong communication skills

Interpersonal skills

Eye for design

Education

High school diploma/GED or equivalent

Job description

Team Leader, Customer Experience & Outreach

CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate & Barrel, CB2 is committed to high‑quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment.

Responsibilities

• Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
• Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
• Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
• Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What You’ll Bring To The Table

• Your sense of personal style with a discerning eye and passion for design and home furnishings.
• Strong communication and interpersonal skills.
• High school diploma/GED or equivalent.

We’d Love to Hear From You If You Have

• 1+ years customer service or retail experience.
• Full‑time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.
• Part‑time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.

Minimum Starting Rate: $18.40 hourly Up to: $23.00 hourly.
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long‑term incentives.