Team Leader - Conference Operations

Circles North America; Plainsboro Township (NJ); On-site; USD 70,000 - 75,000; Full time

Job summary

Circles North America seeks a Team Leader in Conference Operations to ensure top-notch hospitality experiences. This full-time role in Plainsboro, NJ involves managing a team, overseeing conference logistics, and maintaining exceptional service standards. Ideal candidates have at least 5 years in hospitality, excellent leadership skills, and a passion for delivering high-quality client experiences.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k with match

Unlimited PTO

Paid holidays

Access to discount programs

30 day paid sabbatical

Access to Employee Assistance Program

Qualifications

• At least 5 years in hospitality or customer service management.
• Experience leading teams in fast-paced environments.
• Proven ability to maintain high service standards.

Responsibilities

• Manage and support a team of hospitality professionals.
• Serve as primary onsite point of contact for client interactions.
• Oversee daily conference operations and ensure spaces are guest-ready.

Skills

Leadership

Communication

Customer Service

Hospitality

Problem Solving

Team Management

Tools

Microsoft Office Suite

CRM tools

Desk Booking platforms

Workplace Management Systems

Job description

1 week ago Be among the first 25 applicants

Circles North America provided pay range

This range is provided by Circles North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,720.00/yr - $74,880.00/yr

Circles is seeking a dedicated and service-focused Team Leader, Conference Operations to help deliver an exceptional hospitality experience at a prestigious global life sciences company in Plainsboro, New Jersey. This role plays a key part in ensuring that conference rooms and event spaces are set up to the highest standards and that every visitor feels welcomed and supported.

As Team Leader, you will guide a team while also actively participating in daily operations to ensure continuity of service. From managing meeting logistics and room readiness to supporting event setup and guest services, you'll be hands-on in creating a smooth, professional environment across a large onsite location.

We're looking for someone who combines people leadership with a roll-up-your-sleeves approach to service. Strong attention to detail, excellent communication skills, and a commitment to consistently high standards are essential. If you have experience in hospitality, events, or workplace services and enjoy both leading and contributing alongside your team, this is a great opportunity to make a meaningful impact in a high-touch, client-facing environment.

The ideal candidate brings at least 5 years of relevant experience and thrives in a fast-paced, client-focused environment. This role is based onsite in Plainsboro, New Jersey.

This is a full-time, 100% on-site position, and the compensation for this role is $70,720.00 - $74,880.00 per year.

Job Responsibilities:

People Management & Team Development

• Manage and support a team of 5+ hospitality professionals, providing day-to-day leadership, performance oversight, and ongoing coaching to uphold Circles' service standards and values
• Lead recruitment, onboarding, training, and scheduling, ensuring appropriate staffing levels for seamless operations across all locations
• Provide direct coverage when needed, proactively addressing gaps due to PTO, call-outs, or increased demand
• Foster a positive team culture rooted in engagement, accountability, and continuous improvement, using regular check-ins, mentorship, and clear performance expectations
• Facilitate both initial and ongoing training sessions, maintain up-to-date training content, and create individualized development plans to support career growth
• Monitor and review daily team performance, ensuring accurate documentation in CRM tools and adherence to Standard Operating Procedures (SOPs)
• Deliver consistent, constructive feedback and performance reviews to motivate team members and align with operational goals
  
  
  

Client & Stakeholder Communication

• Serve as the primary onsite point of contact for escalations, feedback, and high-level client interactions, maintaining professionalism and responsiveness at all times
• Collaborate with internal stakeholders and the Account Director to identify service gaps, recommend improvements, and strengthen Circles' position as a trusted strategic partner
• Proactively manage client expectations by communicating timelines, setting priorities, and offering solutions to capacity challenges or service disruptions
• Represent Circles at various functions and meetings, effectively balancing stakeholder needs with operational feasibility and team bandwidth
• Use data and reporting insights to evaluate performance, track trends, and propose actionable service enhancements
• Actively monitor incoming requests in Planon, complete tasks on time, close tickets accurately, and track service outcomes
  
  
  

Conference Operations & Hospitality Support

• Oversee daily conference operations, ensuring meeting rooms and event spaces are prepared to the highest standards: clean, functional, and guest-ready
• Execute room setups and resets, including furniture arrangements, equipment placement, whiteboard cleaning, and supply replenishment
• Support stakeholder communication for special events and high-profile meetings across locations like Lakeview and Rooftop Terrace, providing hands-on logistical assistance
• Partner with onsite vendor to manage AV readiness, wire organization, and retrieval of equipment
• Offer day-of event support by addressing last-minute host needs, maintaining space presentation, and flexing shifts as required
• Liaise with catering teams to deliver, set up, and restock food and beverage items, ensuring consistent service throughout the day
• Report facility-related issues, assist with furniture deployment when needed, and maintain organized storage areas and inventory
• Stay flexible and available before and after standard hours to support fluctuating conference schedules
• Other duties as assigned
  
  
  

Competencies

• Strong leadership skills with experience in managing and developing large, diverse teams, driving performance, and fostering a culture of excellence.
• Excellent communication and interpersonal skills, with a demonstrated ability to collaborate with internal and external stakeholders, manage client relationships, and deliver exceptional guest and employee experiences.
• Proven ability to manage multiple tasks, prioritize effectively, and lead in a fast-paced, dynamic environment. Experience in operational excellence, vendor management, and service innovation.
• Ability to quickly adapt to and implement new technologies that support workplace hospitality, guest services, and operational enhancements.
• Professional appearance and demeanor, with a deep passion for hospitality and delivering five-star service experiences. Strong commitment to maintaining high standards.
• Flexibility to adapt to changing priorities, evolving hospitality service strategies, and the ability to work across multiple locations and environments as required.
  
  
  

Requirements

• Minimum of 5 years of hospitality or customer service management experience, preferably in luxury hotels, high-end corporate environments, or workplace hospitality settings
• Proven ability to lead teams in fast-paced environments while maintaining high service standards
• Comfortable with physical aspects of the role, including the ability to lift and move heavy items (up to 75 lbs) and work on your feet for extended periods of time. Must be able to move quickly and efficiently across large spaces throughout the day
• Strong technical aptitude with the ability to quickly learn and implement new software platforms to streamline operations, track requests, and enhance service delivery
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is required. Experience with desk booking platforms, workplace management systems, and CRM tools is a strong plus
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients, team members, and stakeholders
  
  
  

Benefits

• Medical, dental, vision Insurance starting the first day of the month after hire
• Long term and short-term disability insurance paid for by Circles
• 401k with match
• Life insurance paid for by Circles
• Unlimited PTO
• Paid holidays
• Access to discount programs
• 30 day paid sabbatical
• HSA/FSA account eligibility
• Access to Employee Assistance Program

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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