Team Leader, Clinical Services

RRHS; City of Rochester (NY); On-site; USD 75,000 - 102,000; Full time

Job summary

RRHS in Rochester, NY is seeking a Team Leader in Clinical Services to lead and oversee a team of clinicians and support staff delivering direct home care services to patients. The role includes orientation, role modeling, co-visits, quality assurance activities and ensuring accurate documentation.

The position requires a Bachelor’s degree aligned with the license, one year of Home Care experience, and a valid NYS license in Social Work, Physical Therapy, Occupational Therapy, or Speech Therapy.

Qualifications

• Bachelor's degree aligned with license required.
• One year of experience in professional Home Care.
• Valid NYS license in Social Work, Physical Therapy, Occupational Therapy or Speech Therapy.
• Willingness to travel as needed.

Responsibilities

• Leads orientation and training for new staff and provides clinical guidance.
• Oversees referrals, guides case management, and ensures documentation standards.
• Participates in developing in-service programs and staff education sessions.
• Adheres to agency standards, privacy regulations, and ethics; represents the agency.
• Conducts staff meetings, ensures attendance, and supports management.

Skills

Leadership

Interpersonal skills

Organizational skills

Time management

Travel willingness

Education

Bachelor's degree aligned with license

Job description

Job Title: Team Leader Clinical Services

Department: Hospice and Palliative Care Services

Location: 330 Monroe Ave, Rochester, NY

Hours Per Week: 40 Hours

Schedule: Sunday, Monday, Tuesday, Wednesday 8:30am-5pm

SUMMARY:

This position leads and/or provides oversight to a team of clinicians and support staff in providing direct clinical services to Home Care patients. This role may include assisting in orientation of new staff, role modeling, co-visiting to evaluate or demonstrate clinical skills, participating in quality assurance activities, identifying in service needs, designing in-service programs to address identified needs and supervising staff.

RESPONSIBILITIES:

• Staff Leadership & Development: Leads orientation and training for new staff, provides clinical guidance, supports ongoing development, and monitors individual performance.
• Clinical Oversight: Ensures timely and accurate referrals, guides case management, oversees service delivery, and maintains documentation standards.
• Program & Education Support: Participates in developing in-service programs, special clinical initiatives, and staff education sessions.
• Compliance & Representation: Adheres to agency standards, privacy regulations, and corporate ethics; represents the agency in community meetings.
• Operational Accountability: Conducts staff meetings, ensures attendance reliability, and performs additional functions as assigned by management.

REQUIRED QUALIFICATIONS:

• Bachelors' degree that aligns with license
• One year of experience working in a professional Home Care setting
• Valid NYS license in Social Work, Physical Therapy, Occupational Therapy or Speech Therapy

PREFERRED QUALIFICATIONS:

• Knowledge of current community health nursing practices.
• Strong leadership/supervisory skills.
• Solid interpersonal, organizational and time management skills.
• With training provided, can demonstrate the ability to learn and utilize new systems, computer applications and operating environments as necessary.
• Must have ability to travel.

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$75,000.00 - $101,920.00

CITY:

Rochester

POSTAL CODE:

14607

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.