Team Leader

Family Farm and Home; Washington Court House (OH); On-site; USD 39,000 - 54,000; Full time

Job summary

Family Farm and Home is seeking a team leader to drive sales and profits through merchandising, inventory control, and strong customer service. You will model the company culture and guide associates to meet budgeted goals while maintaining a safe, clean store environment.

The role requires excellent leadership, problem solving, and communication skills, plus the ability to stand for extended periods and lift up to 50 lbs. Flexible scheduling including weekends is expected.

Qualifications

• Demonstrates excellent leadership and problem-solving skills.
• Strong oral and written communication for customers and associates.
• Able to manage time and multi-task in a fast-paced store environment.

Responsibilities

• Promotes company mission and family values.
• Assists store manager in promoting a strong sales culture with superior customer service.
• Maintains professionalism and positive store morale.
• Supports execution of store responsibilities through staff and actions.
• Schedules and assigns employees to meet store requirements.
• Identifies customer needs and builds rapport with customers.
• Supports local community groups in line with company values.
• Encourages customer sign-ups for programs and warranties.
• Protects inventory and assets per policy; prevents theft and damage.
• Verifies stock receives and merchandising per procedures.
• Contributes to safe, clean store environment and regulatory compliance.
• Assists in marketing strategy adjustments using financial statements and sales data.
• Supports operations to maintain consistency and enforce policies.

Skills

Leadership

Problem-solving

Communication

Time management

Job description

The primary responsibility of a Family Farm and Home team leader is to learn the company’s culture by consistently supporting and strengthening the basic philosophies of the company. A team leader must have strong leadership skills with the ability to motivate and supervise team members. A team leader is a role model, a leader, problem-solver, and strategic thinker, who is required to manage her/his time to achieve budgeted goals. A team leader will help the store manager drive sales and profits through merchandising, inventory management, expense control, human resource management and controlling operating costs.

Essential Duties and Responsibilities, Include but are not limited to:

• A.Promote Family Farm and Home mission statement and family values.
• B.Assist store manager in promoting an aggressive sales culture with an intense focus on superior customer service.
• C.Maintains professionalism and positive store morale.
• D.Responsible for assisting the store manager in the execution and performance of all store job responsibilities through associates and/or his or her own actions.
• E.Completes store operational requirements by scheduling and assigning employees; following up on work results.
• F.Identifies current and future customer requirements by establishing rapport with actual as well as potential customers.
• G.Establish relationships and support local community groups consistent with company values.
• H.Solicits customers to sign up for Family Farm and Home Programs, i.e. loyalty program, extended warranties, financing and item of the month.
• I.Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
• J.Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.
• K.Protects team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• L.Assists store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• M.Assists store manager in maintaining consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
• N.All other duties as assigned by store manager or company official.

Team Leader Requirements:

A successful team leader must demonstrate excellent leadership and problem solving skills. They will need to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful team leader needs to understand aggressive customer service and be team-oriented. They will have good management and organizational skills. They need to be detail oriented and able to handle multiple tasks in a fast-paced environment. Team leaders must be able to stand for extended periods of time. They are required to be able to move and handle boxes of merchandise and fixtures throughout the store. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they will be able to work a flexible schedule including weekends, evenings, and holidays.