Team Leader

Family Farm and Home; Streetsboro (OH); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

Family Farm and Home is seeking a Team Leader to learn and live the company culture while leading a team to drive sales and profits through effective merchandising, inventory management and cost controls. The role requires strong leadership, problem-solving, and customer-service focus, with the ability to manage time and guide associates toward budgeted goals.

The successful candidate will support the store manager in executing all store responsibilities, maintaining morale, and ensuring a safe,

Qualifications

• Excellent leadership and problem solving skills.
• Strong oral and written communication abilities.
• Team-oriented with customer service focus.
• Understanding of aggressive customer service and sales culture.
• Good management and organizational skills.
• Detail oriented with ability to multitask in a fast-paced environment.
• Ability to stand for extended periods and lift up to 50 lbs.
• Flexible schedule including weekends, evenings and holidays.

Responsabilités

• Promote Family Farm and Home mission statement and family values.
• Assist store manager in promoting an aggressive sales culture with superior customer service.
• Maintain professionalism and positive store morale.
• Assist store manager in executing and performing store responsibilities through associates or own actions.
• Complete store operational requirements by scheduling and assigning employees; follow-up on results.
• Identify customer needs by engaging with actual and potential customers.
• Support community groups consistent with company values.
• Solicit customers to sign up for FFH programs (loyalty, warranties, financing, item of the month).
• Manage and protect inventory and assets per policy; deter theft and damage.
• Ensure merchandise is received, stored and merchandised according to procedures.
• Maintain a safe and clean store environment by complying with legal requirements.
• Support marketing strategy changes by reviewing financial statements and sales records.
• Assist in maintaining consistent operations by enforcing policies and procedures.

Connaissances

Leadership

Problem solving

Communication

Team-oriented

Management

Organizational skills

Detail oriented

Multitasking

Physical stamina

Flexible schedule

Description du poste

The primary responsibility of a Family Farm and Home team leader is to learn the company’s culture by consistently supporting and strengthening the basic philosophies of the company. A team leader must have strong leadership skills with the ability to motivate and supervise team members. A team leader is a role model, a leader, problem-solver, and strategic thinker, who is required to manage her/his time to achieve budgeted goals. A team leader will help the store manager drive sales and profits through merchandising, inventory management, expense control, human resource management and controlling operating costs.

Essential Duties and Responsibilities, Include but are not limited to:

• A.Promote Family Farm and Home mission statement and family values.
• B.Assist store manager in promoting an aggressive sales culture with an intense focus on superior customer service.
• C.Maintains professionalism and positive store morale.
• D.Responsible for assisting the store manager in the execution and performance of all store job responsibilities through associates and/or his or her own actions.
• E.Completes store operational requirements by scheduling and assigning employees; following up on work results.
• F.Identifies current and future customer requirements by establishing rapport with actual as well as potential customers.
• G.Establish relationships and support local community groups consistent with company values.
• H.Solicits customers to sign up for Family Farm and Home Programs, i.e. loyalty program, extended warranties, financing and item of the month.
• I.Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
• J.Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.
• K.Protects team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• L.Assists store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• M.Assists store manager in maintaining consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
• N.All other duties as assigned by store manager or company official.

Team Leader Requirements:

A successful team leader must demonstrate excellent leadership and problem solving skills. They will need to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful team leader needs to understand aggressive customer service and be team-oriented. They will have good management and organizational skills. They need to be detail oriented and able to handle multiple tasks in a fast-paced environment. Team leaders must be able to stand for extended periods of time. They are required to be able to move and handle boxes of merchandise and fixtures throughout the store. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they will be able to work a flexible schedule including weekends, evenings, and holidays.