Team Leader

Family-Farm-and-Hom; Imlay City (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Family Farm and Home is seeking a Team Leader to reinforce our culture and mentor staff while driving sales and profits through smart merchandising and inventory control.

The role emphasizes leadership, problem solving, and excellent customer service, with a flexible schedule including weekends and holidays. The Team Leader will work closely with the store manager to achieve budgeted goals and maintain a safe, welcoming store environment.

Qualifications

• Excellent leadership and problem-solving skills.
• Strong oral and written communication with customers and vendors.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Promote Family Farm and Home mission statement and family values.
• Promote an aggressive sales culture with a focus on superior customer service.
• Maintain professionalism and positive store morale.
• Assist store manager in executing store responsibilities through staff.
• Schedule and assign employees; monitor work results.
• Identify customer requirements by engaging with customers and potential buyers.
• Support local community groups aligned with company values.
• Solicit customers to sign up for programs (loyalty, extended warranties, financing).
• Protect inventory and company assets per policy.
• Ensure merchandise is received, stored and merchandised per procedures.
• Maintain safe, clean store environment.
• Support marketing strategy changes by reviewing financial statements.
• Enforce policies to maintain consistent operations.
• All other duties as assigned by store manager or company official.

Skills

Leadership

Problem solving

Communication

Team orientation

Time management

Job description

The primary responsibility of a Family Farm and Home team leader is to learn the company’s culture by consistently supporting and strengthening the basic philosophies of the company. A team leader must have strong leadership skills with the ability to motivate and supervise team members. A team leader is a role model, a leader, problem-solver, and strategic thinker, who is required to manage her/his time to achieve budgeted goals. A team leader will help the store manager drive sales and profits through merchandising, inventory management, expense control, human resource management and controlling operating costs.

Essential Duties and Responsibilities, Include but are not limited to:

• A.Promote Family Farm and Home mission statement and family values.
• B.Assist store manager in promoting an aggressive sales culture with an intense focus on superior customer service.
• C.Maintains professionalism and positive store morale.
• D.Responsible for assisting the store manager in the execution and performance of all store job responsibilities through associates and/or his or her own actions.
• E.Completes store operational requirements by scheduling and assigning employees; following up on work results.
• F.Identifies current and future customer requirements by establishing rapport with actual as well as potential customers.
• G.Establish relationships and support local community groups consistent with company values.
• H.Solicits customers to sign up for Family Farm and Home Programs, i.e. loyalty program, extended warranties, financing and item of the month.
• I.Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
• J.Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.
• K.Protects team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• L.Assists store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• M.Assists store manager in maintaining consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
• N.All other duties as assigned by store manager or company official.

Team Leader Requirements:

A successful team leader must demonstrate excellent leadership and problem solving skills. They will need to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful team leader needs to understand aggressive customer service and be team-oriented. They will have good management and organizational skills. They need to be detail oriented and able to handle multiple tasks in a fast-paced environment. Team leaders must be able to stand for extended periods of time. They are required to be able to move and handle boxes of merchandise and fixtures throughout the store. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they will be able to work a flexible schedule including weekends, evenings, and holidays.