Team Leader

Exela Technologies; New York (NY); On-site; Full time

Job summary

A leading business process automation company is seeking a Team Leader to oversee and guide a team, ensuring successful task completion and promoting collaboration. This dynamic role involves performance monitoring, task delegation, and fostering a positive work environment while contributing to team members' professional development.

Benefits

Comprehensive health and wellness plans

401(k) retirement savings plan

Paid time off

Commuter benefits

Qualifications

• Experience in a similar leadership or supervisory role.
• Strong interpersonal and communication skills.
• Proven track record in managing teams effectively.

Responsibilities

• Supervise and coordinate team activities ensuring alignment with goals.
• Monitor performance metrics and implement corrective actions.
• Facilitate training and development opportunities for team members.

Skills

Leadership

Communication

Problem Solving

Education

High School Diploma or equivalent (GED)

Tools

Microsoft Office Applications

Job description

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About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Work shift: 12pm-9pm (Mon-Fri)

Job Description

About the Role:

As a Team Leader, you will play a pivotal role in overseeing and guiding a team of employees to ensure the successful completion of tasks and achievement of team objectives. You will serve as a mentor, coach, and motivator to team members, fostering a positive work environment and promoting collaboration and teamwork.

Essential Job Responsibilities

• Team Management: Supervise and coordinate the activities of team members, providing direction, guidance, and support as needed to ensure alignment with organizational goals and objectives. Lead by example, demonstrating professionalism, integrity, and a strong work ethic, and inspiring team members to perform at their best.
• Performance Monitoring: Monitor team performance metrics, such as productivity, quality, and adherence to deadlines, and implement corrective actions or performance improvement plans as necessary to address deficiencies and drive continuous improvement. Conduct regular performance evaluations and provide constructive feedback to team members to recognize achievements and identify areas for development.
• Task Assignment and Delegation: Assign tasks and projects to team members based on their skills, expertise, and workload capacity, ensuring equitable distribution of work and optimal utilization of resources. Delegate responsibilities effectively, providing clear instructions, timelines, and expectations to team members to ensure successful task execution and project completion.
• Training and Development: Identify training needs and opportunities for skills development within the team, and coordinate training sessions, workshops, or on-the-job training to enhance team members' knowledge, capabilities, and performance. Mentor and coach team members to support their professional growth and career advancement, providing guidance on career paths, goal setting, and skill enhancement.
• Communication and Collaboration: Facilitate open communication and collaboration among team members, fostering a positive and inclusive team culture where ideas are shared, feedback is encouraged, and conflicts are resolved constructively. Serve as a liaison between team members and upper management, conveying information, updates, and feedback between the two parties and advocating for the needs and interests of the team.
• Problem Solving and Decision Making: Identify obstacles, challenges, and issues affecting team performance or project progress, and work collaboratively with team members to develop solutions, overcome barriers, and achieve desired outcomes. Make informed decisions and prioritize tasks effectively to optimize team productivity, meet deadlines, and deliver high-quality results in line with organizational objectives.
  
  

Qualifications

• Experience in a similar leadership or supervisory role, preferably in a related industry or field.
• Strong interpersonal and communication skills, with the ability to motivate, inspire, and influence team members to achieve their goals and objectives.
• Demonstrated leadership capabilities, including the ability to delegate tasks, manage conflicts, and drive performance improvement initiatives.
• Proven track record of effectively managing teams, coordinating projects, and delivering results in a fast-paced and dynamic work environment.
  
  

"The pay range for this position starts at $19/hr.; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

The Following Is Required

• Minimum of 1year customer service related experience
• Knowledgeable of Microsoft Office Applications (Word/Excel)
• Previous experience managing or supervising a staff.
• Ability to motivate and develop team members
• Experience coordinating/delegating assignments to employees as required
• Ability to resolve employee and customer concerns/issues
• Ability to effectively work individually or in a team environment
• Ability to handle multiple projects simultaneously
• Good organizational skills
• Ability to adhere and administer company’s policies and procedures
• High school diploma or equivalent (GED) required
• Ability to use good judgement
• Reliable/dependable
• Requires minimum supervision
• Maintains a high degree of ethical and professional conduct
• Compile various reports
  
  

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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