Team Leader

Phoebe Putney Health System; Leesburg (GA); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Phoebe Putney Health System in Leesburg, GA is seeking a Clinic Team Lead to oversee daily patient care delivery and coordinate clinic operations.

The role requires 2 years in a medical office setting with EMR experience and strong customer service skills. You will partner with the Practice Manager to ensure efficient, patient-centered service and staff training, while maintaining adherence to regulatory requirements.

Formación

• High School Diploma or GED is required.
• 2 years of experience in a medical office or healthcare setting is required.
• Experience must include two or more of: patient flow, customer service, oversight of patient care, EMR usage.
• Other medical office experience may be considered.

Responsabilidades

• Partner with the Practice Manager to ensure effective and efficient delivery of patient care.
• Provide coordination and oversight of the assigned clinic.
• Display confidence in tasks and the team to instill confidence in team members.
• Provide a welcoming environment daily by championing patient care.
• Support the Practice Manager in retention efforts.
• Assign tasks and provide training to maximize patient experience.
• Document progress of employees, including new hires.
• Prevent and resolve conflicts and alert the Practice Manager when needed.
• Demonstrate integrity and lead by example to earn trust and respect.
• Communicate effectively with Practice Manager, Patients, and Clinical Staff.

Conocimientos

Customer service

Communication

Team leadership

Problem solving

Educación

High School Diploma or GED

Associate Degree in Business/Leadership or similar

Herramientas

EMR software

Descripción del empleo

Qualifications

• High School Diploma or GED (Required)
• 2 year / Associate Degree in Business/Leadership or similar degree (Preferred)

Work Experience

• 2 years of experience working in a medical office or healthcare setting. (Required)
• Experience must include having performed two or more of the following job duties: patient flow, customer service, and oversight of / monitoring patient care delivered, use of electronic medical records (EMR).
• Other medical office experience may be considered. (Required)

Licenses & Certifications

Not Applicable - No Certification and Licensure Requirements Required or Preferred

Essential Functions

KNOWLEDGE OF WORKERS COMPENSATION, EMPLOYER SERVICES AND VARIOUS REGULATING AGENCIES

• Displays a working knowledge of pertinent regulatory agency requirements, such as State Board of Worker's Comp, OSHA, DOT, etc.
• Meets challenges with resourcefulness.
• Demonstrates persistence and overcomes obstacles.

TECHNOLOGY AND EQUIPMENT USE

• Demonstrates technical skill in using equipment appropriate for role.
• Understands equipment operation.
• Maintains equipment in working order.
• Troubleshoots equipment problems.
• Uses technology to increase productivity.
• Adapts to new technology

CLINIC TEAM LEAD RESPONSIBILITIES

• Partners with the Practice Manager to ensure the effective and efficient delivery of patient care.
• Provides coordination and oversight of his/her assigned clinic.
• Display confidence in the tasks and the team to help instill confidence in the team members.
• Provide a welcoming environment daily by serving as the champion for patient care.
• Support the Practice Manager in all retention efforts.
• Assign tasks and provide training when necessary to maximize the patient experience.
• Document the progress of each employee (including new hires).
• Prevent and resolve conflict when it arises and alerts the Practice Manager when needed.
• Must show integrity and lead by example to gain the trusted, respect, and appreciation of the team.
• Display verbal and nonverbal communication skills to partner with the Practice Manager, Patients, and Clinical Staff.

Additional Duties

• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
• Wears protective clothing and equipment as appropriate.