Team Leader

Workstream; Lakeland (FL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Flexible scheduling

Closed on Sundays

Learning from experienced leaders

Scholarship opportunities

Health insurance contributions

Paid Time Off

Competitive pay

Free meals on shift

Mental health resources

Belonging: team outings and fun

Job summary

Chick-fil-A Shepherd Rd. in Lakeland, FL, is seeking a Team Leader who exemplifies our core values and a servant’s heart. This role supports senior leadership in daily operations, coaches team members, and upholds our standard of Operational Excellence and Service.

The Team Leader focuses on running the restaurant effectively, training new hires, and leading by example to set a positive tone for the shift. Flexible scheduling and growth opportunities accompany competitive pay.

Qualifications

• Smile, eye contact and enthusiastic communication with guests.
• Reliable transportation and ability to work in a fast-paced environment.
• Strong people skills with a commitment to superior customer service.
• Ability to manage team member behavior and performance issues.
• Shift lead/supervisor experience preferred but not required.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Offer immediate and respectful response to guest's needs.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Excellent communication skills, both written and spoken.

Skills

Smile

Eye contact

Speak enthusiastically

Emotional connections with guests

Reliable transportation

Ability to work in fast-paced env

Strong people skills

Manage team member issues

Team player

Shift lead experience preferred

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Health insurance contributions
• Paid Time Off
• Competitive pay
• Free meals on shift
• Health insurance available and mental health resources
• Belonging: join a team where we prioritize gathering, outings, and fun!

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team MembersStrong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Chick-fil-A® Shepherd Rd. is operated by an independent franchised business owner, who makes all their own employment decisions and is responsible for their own content and policies, which may differ slightly from other Chick-fil-A restaurants.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.
Chick-fil-A Shepherd Rd. is locally owned and operated by independent, franchisee Operator Kara Kirkland. This location does business under the entity Kirkland Ventures, LLC.