Team Leader

Goodwill Industries of Southwestern Michigan; Portage (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Job summary

Goodwill Industries of Southwestern Michigan is seeking a Milham Team Leader in Portage, MI. This role involves demonstrating excellent customer service and leading team members to achieve sales goals. Applicants should possess strong interpersonal skills, leadership abilities, and preferably have a high school diploma. The position requires the ability to train team members and follow safety guidelines. Join a fulfilling environment that prioritizes community improvement through employment and training services.

Qualifications

• Demonstrated competence in interpersonal relations, leadership, and problem solving.
• Strong reading, writing, speaking, and communication skills.
• Ability to train and explain processes to others.
• Previous team leadership experience preferred.

Responsibilities

• Demonstrate excellence in customer service.
• Work with team members to meet sales goals.
• Train team members in proper procedures.
• Follow all safety guidelines and procedures.

Skills

Interpersonal relations

Leadership

Problem solving

Communication skills

Mathematics skills

Training

Education

High school diploma or equivalent

Job description

Overview

Goodwill Industries of Southwestern Michigan (Goodwill SWMI) is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. Our work makes a difference in the lives of the individuals we serve and in the communities in which we live.

Location: 420 E Alcott St. Kalamazoo MI 49001

Position

Milham Team Leader

Why Work for Goodwill

Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) offers opportunities to make a difference in your local community while building professional skills. The organization rewards creativity and innovation, and provides competitive pay with a comprehensive benefits package. Team members typically work in a professional, fast-paced and fulfilling environment.

About Our Organization

Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live.

Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources.

Our organization’s values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill SWMI? Go to our website at: www.goodwillswmi.org

Responsibilities

• Demonstrate excellence in customer service
• Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices
• Maintain proper in-store stock levels of merchandise and stock rotation, and report any variances
• Know and demonstrate all aspects of cash handling procedures
• Train team members in proper procedures
• Follow all safety guidelines and procedures
• Perform any additional duties as assigned by management

Qualifications

• Demonstrated competence in interpersonal relations, leadership and problem solving
• Demonstrated experience in cash handling
• Strong reading, writing, speaking and communication skills
• Strong mathematics skills related to retail operations
• Ability to train and explain processes to others
• Ability to motivate self and others
• Previous team leadership experience preferred
• High school diploma or equivalent preferred
• Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing
• Must be able to work a variety of hours in order to close or open the store
• Must have a reliable vehicle in order to conduct required off-site agency business on an occasional basis
• Must possess a valid motor vehicle operator license
• Must pass a pre-employment drug screen and theft-related background check