Team Leader

Paris Baguette; City of Niagara Falls (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Paris Baguette in New York is seeking a Store Team Leader to direct crew, supervise duties, and ensure superior service and quality. You will manage beverage prep, display rotations, and daily operations in a fast-paced bakery café environment.

The role emphasizes customer service excellence, adherence to food safety guidelines, and effective shift leadership. Join a growing brand focused on community and quality pastries.

Qualifications

• Provide excellent customer service following Paris Baguette's standards.
• Inspect product quality and rotate displays of pastries and desserts.
• Delegate duties among crew and supervise completion of tasks.
• Ensure duties are completed and monitor performance.
• Enter customer orders in the POS system accurately.
• Foster teamwork and collaboration on the shop floor.
• Adhere to food safety guidelines at all times.
• Prepare beverages and coffee during operating hours as needed.
• Maintain cleanliness throughout the store during business hours.
• Assist with unloading deliveries up to twice weekly.
• Handle catering orders and special requests.
• For Opening Shifts: clean tables, turn on lights and equipment.
• For Closing Shifts: clean tables, sanitize and power down equipment.

Responsibilities

• Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette's high standard of excellence.
• Check quality of all the products for displays and organize rotation of displays for all pastries and desserts.
• Delegating the duties between crew members on the floor and assigning the duties to be carried out.
• Checking on the crew to make sure said duties are completed.
• Enter in the customer's order in the POS and know how to use the POS system in place.
• Work and thrive in a team-work environment.
• Adhere to food safety guidelines.
• Make beverages on the basis and demand during operating business hours and prepare coffee.
• Always keep all areas of the store clean while operating during business hours.
• Refill and organize all pasties and beverages on display.
• Help unload deliveries (up to twice a week).
• Handle catering orders.
• For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays.
• For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios.

Skills

Customer service

Team leadership

Food safety

POS operation

Time management

Communication

Education

High School Diploma/GED or some college

Tools

POS system

Job description

Reports to: General Manager

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!.

WHAT WE ARE HUNGRY FOR

The Team Leader is responsible for directing other team members (in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. Also this role is responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. Our Team Leader is the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers. Our customers can range from grabbing a pastry and coffee in the morning to enjoying a hot sandwich inside our café style bakeries. We take pride in our work and in our products. This includes the responsibility of keeping all spaces inside Paris Baguette clean to working our POS system to enter in customer orders.. .

KNOWLEDGE AND RESPONSIBILITIES

• Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette's high standard of excellence.
• Check quality of all the products for displays and organize rotation of displays for all pastries and desserts.
• Delegating the duties between crew members on the floor and assigning the duties to be carried out.
• Checking on the crew to make sure said duties are completed.
• Enter in the customer's order in the POS and know how to use the POS system in place.
• Work and thrive in a team-work environment.
• Adhere to food safety guidelines.
• Make beverages on the basis and demand during operating business hours and prepare coffee.
• Always keep all areas of the store clean while operating during business hours.
• Refill and organize all pasties and beverages on display.
• Help unload deliveries (up to twice a week).
• Handle catering orders.
• For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays.
• For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios.

HAT YOU NEED TO HAVE

• At least 1-2 years of food handling/store experience inside a Paris Baguette retail store.
• High School Diploma/GED or some college, preferred.
• Current ServSafe certification, ServSafe instructor certificate or ability to become certified, preferred.
• Positive and passionate attitude.
• High sense of integrity and ownership.
• Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us..
• Basic math skills (add, subtract, multiply, divide).
• Time management, ability to prioritize and follow direction.
• Adherence to food safety guidelines.