Team Leader

Penn Station East Coast Subs; Bowling Green (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedules

Competitive pay

Free meal

Job summary

Penn Station East Coast Subs in Bowling Green, KY is hiring a Shift Leader to join our restaurant management team. The role involves opening, mid-shift, and closing duties and delivering top-notch hospitality to every guest.

You will guide a frontline team, ensure service standards, and train colleagues while maintaining a clean, safe, and welcoming dining environment.

This position offers opportunities to develop leadership skills in a fast-paced, customer-focused setting.

Qualifications

• Team-oriented, friendly, and honest with strong customer service skills.
• Reliable transportation is required.
• Authorized to work in the United States.
• Must be at least 17 years old.

Responsibilities

• Take orders and handle cash/credit with a courteous response.
• Deliver meals to guests at tables or pickup area while maintaining service quality.
• Maintain cleanliness of work areas, dining room, parking lot, and restrooms.
• Stock supplies as needed during the shift.
• Lead and coach a team to uphold hospitality and service standards.
• Provide training on policies and procedures to team members.
• Maintain food safety and cleanliness standards.
• Open and/or close the restaurant and lead the shift as a key holder.

Skills

Team-oriented

Customer service

Job description

We have an opening for a Shift Leader position. The work schedule for this position could include a combination of opening, mid-shift, and closing. Working here is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment. The Shift Leader position is an important role within our restaurant management team.

Benefits/Perks:

• Flexible schedules
• Competitive pay
• FREE Meal on days you are working

Requirements:

• You must team-oriented, friendly, honest, and have great customer service skills.
• Reliable transportation is required
• Be authorized to work in the United States
• Be at least 17 years old

Responsibilities:

• Serving guests by taking orders, handling cash and credit cards, by offering an immediate and respectful response to all guest's needs.
• Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, and restrooms.
• Stock as needed to maintain inventory throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder

Penn Station has developed a unique product line that demonstrates, in full customer view, the true quality of our products. Our menu features an array of mouth watering grilled submarine sandwiches, fresh-cut fries and hand-squeezed lemonade. All sandwiches are prepared fresh in full view of the customer using delicious hearth-baked bread, USDA steak and the finest meats, cheeses and vegetables. The potatoes are hand selected, fresh-cut and flash-fried in cholesterol-free peanut oil. The lemonade is made from scratch every day using hand-squeezed lemons.