Team Lead Technical Operations (all genders)

DIGITEC Financial Technologies and Services GmbH; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

30 days paid leave

€1,000 yearly education budget

Job summary

DIGITEC Financial Technologies and Services GmbH is seeking a Team Lead Technical Operations to guide our multinational TechOps team and help evolve our D3 SaaS platforms toward automated, cloud-native operations.

You will partner with DevOps, Development, Security, Product and Service Delivery to improve reliability, resilience, and observability, applying SRE and Operational Excellence principles.

Qualifications

• Experience operating business-critical SaaS and cloud apps.
• Proven leadership of technical teams.
• Strong SRE, observability, and automation experience.
• Fluent English; German is a plus.

Responsibilities

• Lead reliable, secure, scalable operation of our D3 SaaS platforms.
• Drive service reliability using SRE: SLIs, SLOs, observability.
• Oversee incident, problem, and escalation management.
• Lead multinational TechOps team across Hamburg, London, and Singapore.
• Collaborate with DevOps, Development, Security, Product, and Service Delivery.

Skills

Technical leadership

SRE

Observability

Incident management

Cloud infrastructure

DevOps practices

Communication skills

English fluency

Containerization

Security principles

Kubernetes

Tools

Kubernetes

Terraform

Job description

About the role

Join us as our Team Lead Technical Operations and help shape the reliability, resilience, and future of DIGITEC’s SaaS operations!

DIGITEC is a leading provider of Foreign Exchange SaaS solutions, specializing in FX Swaps, NDFs, and Money Markets. We are looking for an experienced and hands‑on Team Lead Technical Operations to lead our TechOps team and ensure the reliable, secure, resilient, and scalable operation of our D3 SaaS platforms .

In this role, you will combine technical leadership, people development, and operational ownership, leading a multinational TechOps team of four people based across Hamburg, London, and Singapore. Reporting directly to the CTO, you will play a key role in evolving our operations from manual and infrastructure‑centric processes toward a more automated, standardized, observable, and cloud‑native environment, applying SRE and Operational Excellence principles.

You will work closely with DevOps, Development, Security, Product, and Service Delivery to continuously improve how we operate our platforms and deliver reliable services to our clients.

Your Responsibilities

Technical Operations & Reliability

• Lead the reliable, resilient, secure, and scalable operation of our D3 SaaS platforms.
• Drive service reliability using SRE principles, including SLIs, SLOs, error budgets, observability, and reliability engineering.
• Oversee incident, problem, and escalation management while strengthening Business Continuity, Disaster Recovery, and technical resilience.

Operational Excellence & Transformation

• Drive the evolution toward automated, standardized, observable, and cloud‑native operations.
• Continuously improve operational processes, tooling, automation, and KPIs to increase reliability and efficiency.
• Promote a culture of Operational Excellence, continuous improvement, and effective problem management.

Team Leadership & Collaboration

• Lead and develop our multinational TechOps team across Hamburg, London, and Singapore, fostering ownership, collaboration, and continuous learning.
• Provide technical and operational direction while remaining hands‑on where needed.
• Work closely with DevOps, Development, Security, Product, and Service Delivery to align priorities, solve operational challenges, and continuously improve our services.

Preferred qualifications

Several years of experience operating business‑critical SaaS and cloud applications, combined with proven leadership experience in technical teams. Strong hands‑on experience with SRE and Operational Excellence, including observability, SLIs/SLOs, automation, operational KPIs, and continuous improvement. Solid experience with incident, problem, and escalation management in production environments. Strong understanding of cloud infrastructure, DevOps practices, networking, operating systems, and containerization. Good knowledge of Business Continuity, Disaster Recovery, technical resilience, and security principles relevant to SaaS operations. Strong communication and stakeholder‑management skills, with the ability to collaborate effectively across technical and business teams. A hands‑on and proactive mindset, with the willingness to understand the technical details of our D3 product family. Fluent English skills. Nice to have Experience with one or more of the following would be an advantage:

• ITIL certification or practical experience with ITIL‑based service management.
• Hands‑on experience with Kubernetes and Terraform.
• Experience with AIOps, operational automation, or cloud‑native transformation.
• Experience working in regulated environments, ideally financial services.
• German language skills.

What we offer as an employer

Join an Innovative Leader: Be part of a pioneering SaaS tech company recognised as the global standard in its category, experiencing impressive double‑digit annual growth. Transform a Major Market: Contribute to our mission of revolutionising the FX Swaps market with cutting‑edge solutions and technologies. Be part of an international work force: Work within a truly multi‑national team, collaborating with colleagues from across the globe, located in London, Hamburg, and Singapore. Make an Impact: Hone your skills in small teams where your ideas matter, actively shaping your role and driving your personal growth. Enjoy Competitive Benefits: Benefit from a competitive compensation and benefits package, including 30 days of annual paid leave. Invest in Your Development: Access a €1,000 (or equivalent in local currency) yearly budget dedicated to further education and professional development.

Our commitment to inclusion:

We welcome applications from people of all backgrounds, genders and identities, and are committed to building a diverse and inclusive team