Team Lead / Shift Supervisor

Gregorys Coffee - GC37 - 7 & E; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Gregory's Coffee - GC37 - 7 & E in Washington, DC is seeking a Team Lead to uphold quality, service, and cleanliness across all shifts. You will be the presence of store leadership when a Store Leader or Multi-Unit Leader isn’t available, coordinating schedules and coverage.

You will drive people development, ensure operational standards, coach for five-star service, manage guest concerns, and maintain health inspections readiness.

Qualifications

• Experience leading a café or retail team and driving service standards.
• Ability to train, coach, and develop team members to leadership roles.
• Knowledge of health code standards and cleanliness requirements.
• Proven track record of improving customer satisfaction and operations.

Responsibilities

• Lead store operations and cover leadership shifts when store leaders are absent.
• Develop team members, set expectations, and monitor performance.
• Uphold quality, service, and cleanliness standards across all hours.
• Coach teams for five-star service and guest-first mindset.
• Manage customer concerns and promote proactive solutions.

Skills

People Development

Operations Management

Customer Service

Team Leadership

Training

POS Systems

Tools

POS Systems

Job description

Job Description & Responsibilities

The Team Lead plays a crucial role in the operations of a Gregory's location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The Team Lead will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Lead will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours.

This role will oversee and manage the following:

• People Development
  • Ensure teams are upholding our high standards, leading by example and educating each member of the team
  • Identify and work with high potential baristas that can be developed into our next great leaders
• Operational Standards
  • Ensure all existing and new operational standards are being executed as prescribed
  • Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held
  • Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time
  • Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal
  • Ensure stores are kept immaculately clean, organized, and well merchandised at all times
• Service Standards
  • Work side by side with teams to lead by example in 5-star service
  • Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed
  • Proactively manage customer concerns/issues and coach teams on how to do the same
  • Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store
  • Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business
  • Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews
• Facilities & Maintenance
  • Proactively clean, service, and maintain all equipment and fixtures in your stores
  • Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished
  • Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business
• HR Management
  • Ensure you and your team are compliant with employee labor laws
  • Ensure changes to labor laws are thoroughly communicated with your teams
  • Working with your SL/Multi-Unit to assist them in proactively managing employee issues by having regular conversations with your team
• Financial Performance
  • Work closely with SL/Multi-Unit to manage each of your store’s controllable profit areas: sales, labor, and COGS
  • Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store
  • Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits
  • Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets
  • Ensure monthly inventory counts are completed and submitted accurately

Additional Expectations

• This is a hands-on role: TL's are expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success
• There is no set schedule for this role. Team Leads are expected to be flexible in their stores based on the needs of the business and the development of their people. This includes schedules of early mornings, nights, weekends, and holidays.
• Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and the proactive solutions you are providing
• Actively embody our company values and live them every day.

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