Team Leader / Shift Supervisor

Gregorys Coffee; New York (NY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Gregory's Coffee is seeking a hands-on Team Lead to oversee daily operations across a location, stepping in when a Store Leader is not present. You will manage people development, service standards, and financial performance while maintaining cleanliness and quality.

You will train teams on new menus, ensure health standards, and coach staff to deliver five-star guest service. Flexibility across shifts and a proactive communication style are essential.

Qualifications

• Must be hands-on and able to work with teams.
• Flexible schedule including mornings, nights, weekends, and holidays.
• Proactive communication with Store Leader / Multi-Unit Leader

Responsibilities

• Develop and mentor team members to uphold quality, service, and cleanliness standards.
• Ensure operational standards are executed and teams are trained on new menus and rollouts; prepare for inspections.
• Lead by example to provide 5-star service and nurture a guest-first mentality; manage customer concerns and drive loyalty.
• Maintain facilities, equipment, and cleanliness; coordinate deep cleaning tasks and address facility issues promptly.
• Ensure compliance with labor laws and communicate changes to the team; support SL/Multi-Unit in people issues.
• Monitor and influence store profitability: sales, labor, and COGS; manage cash handling and inventory levels to meet targets.

Skills

People development

Leadership

Customer service

Operations management

Inventory management

Training

Job description

Job Description & Responsibilities

The Team Lead plays a crucial role in the operations of a Gregory's location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The Team Lead will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Lead will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours.

This role will oversee and manage the following:

• People Development

  • Ensure teams are upholding our high standards, leading by example and educating each member of the team
  • Identify and work with high potential baristas that can be developed into our next great leaders

• Operational Standards

  • Ensure all existing and new operational standards are being executed as prescribed
  • Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held
  • Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time
  • Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal
  • Ensure stores are kept immaculately clean, organized, and well merchandised at all times

• Service Standards

  • Work side by side with teams to lead by example in 5-star service
  • Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed
  • Proactively manage customer concerns/issues and coach teams on how to do the same
  • Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store
  • Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business
  • Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews

• Facilities & Maintenance

  • Proactively clean, service, and maintain all equipment and fixtures in your stores
  • Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished
  • Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business

• HR Management

  • Ensure you and your team are compliant with employee labor laws
  • Ensure changes to labor laws are thoroughly communicated with your teams
  • Working with your SL/Multi-Unit to assist them in proactively managing employee issues by having regular conversations with your team

• Financial Performance

  • Work closely with SL/Multi-Unit to manage each of your store’s controllable profit areas: sales, labor, and COGS
  • Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store
  • Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits
  • Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets
  • Ensure monthly inventory counts are completed and submitted accurately

Additional Expectations

• This is a hands-on role: TL's are expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success

• There is no set schedule for this role. Team Leads are expected to be flexible in their stores based on the needs of the business and the development of their people. This includes schedules of early mornings, nights, weekends, and holidays.

• Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and the proactive solutions you are providing

• Actively embody our company values and live them every day.

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