Team Leader / Shift Supervisor

Gregorys Coffee; Greenwich (CT); On-site; USD 52,000 - 76,000; Full time

Job summary

Gregory's Coffee in Greenwich, CT is seeking a Team Lead to supervise daily operations, uphold quality, service, and cleanliness, and stand in for Store Leader when absent. The role requires flexible scheduling to cover all hours.

You will drive people development, enforce health standards, coach for 5-star service, manage inventory and financials with the team, and build guest relationships while maintaining store presentation.

Responsibilities

• Ensure teams uphold high standards, lead by example and educate each member of the team
• Identify and work with high potential baristas that can be developed into our next great leaders
• Ensure operational standards are executed as prescribed and assist with training on new menu and rollouts; ensure follow ups
• Ensure all stores uphold Department of Health standards and are prepared for inspections at any time
• Maintain quality via taste checks, FIFO rotation, and visual appeal
• Keep stores immaculately clean, organized, and well merchandised at all times
• Lead by example in 5-star service and coach teams to have a guest-first mentality
• Proactively manage customer concerns and coach teams on responses
• Become the “Mayor” of your store group with a first-name basis rapport with customers
• Collect customer cards/emails to build a grassroots marketing database
• Minimize guest complaints and respond to reviews across Yelp/Google/App/Email
• Maintain and service all equipment; hold monthly deep-cleaning meetings; address facility issues promptly
• Ensure compliance with employee labor laws and communicate changes to teams
• Work with leadership to manage controllable profit areas and inventory while serving customers
• Handle cash, reconcile safes, and manage store inventories to meet COGS targets
• Complete monthly inventory counts accurately

Job description

Job Description & Responsibilities

The Team Lead plays a crucial role in the operations of a Gregory's location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The Team Lead will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Lead will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours.

This role will oversee and manage the following:

• People Development

  • Ensure teams are upholding our high standards, leading by example and educating each member of the team

  • Identify and work with high potential baristas that can be developed into our next great leaders

• Operational Standards

  • Ensure all existing and new operational standards are being executed as prescribed

  • Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held

  • Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time

  • Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal

  • Ensure stores are kept immaculately clean, organized, and well merchandised at all times

• Service Standards

  • Work side by side with teams to lead by example in 5-star service

  • Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed

  • Proactively manage customer concerns/issues and coach teams on how to do the same

  • Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store

  • Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business

  • Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews

• Facilities & Maintenance

  • Proactively clean, service, and maintain all equipment and fixtures in your stores

  • Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished

  • Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business

• HR Management

  • Ensure you and your team are compliant with employee labor laws

  • Ensure changes to labor laws are thoroughly communicated with your teams

  • Working with your SL/Multi-Unit to assist them in proactively managing employee issues by having regular conversations with your team

• Financial Performance

  • Work closely with SL/Multi-Unit to manage each of your store’s controllable profit areas: sales, labor, and COGS

  • Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store

  • Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits

  • Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets

  • Ensure monthly inventory counts are completed and submitted accurately

Additional Expectations

• This is a hands-on role: TL's are expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success

• There is no set schedule for this role. Team Leads are expected to be flexible in their stores based on the needs of the business and the development of their people. This includes schedules of early mornings, nights, weekends, and holidays.

• Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and the proactive solutions you are providing

• Actively embody our company values and live them every day.

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