TEAM LEAD - SERVICE PARTS

Laars Heating Systems; Rochester (NH); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading company in Machinery Manufacturing is seeking a Service Parts Lead in Rochester, NH. This pivotal role focuses on customer service excellence, inventory management, and cross-department collaboration to ensure operational efficiency and enhance customer satisfaction. The ideal candidate will have significant experience in supply chain operations and possess strong leadership skills to steer a dedicated team.

Qualifications

• Minimum 3 years’ experience in customer service, sales, or supply chain operations.
• Strong proficiency in ERP systems and customer interaction.
• Working knowledge of HVAC systems and inventory control desirable.

Responsibilities

• Lead a cross-functional team to provide exceptional customer service.
• Monitor and manage service part inventory and expedite urgent orders.
• Collaborate with other departments for parts availability and quality.

Skills

Leadership

Organizational Skills

Verbal Communication

Written Communication

Education

Bachelor’s degree in Business Administration or related field

Associate’s degree in Science or a technical discipline

Tools

Microsoft Office

ERP Systems

Job description

Join to apply for the TEAM LEAD - SERVICE PARTS role at Laars Heating Systems

1 week ago Be among the first 25 applicants

Join to apply for the TEAM LEAD - SERVICE PARTS role at Laars Heating Systems

Laars Heating Systems based in Rochester, NH is seeking a Service Parts Lead who will play a critical role in ensuring the efficiency of Laars Heating Systems' spare parts operations. This position combines leadership, strategic planning, and cross-functional collaboration to optimize service part availability, streamline operations, enhance customer satisfaction, and drive profitability.

Key Responsibilities

Customer Experience & Team Leadership

• Lead a cross-functional team to provide exceptional customer service, supporting parts identification (ID), availability, and pricing.
• Conduct performance reviews, set goals, track employee progress and provide regular training to the Parts ID team.
• Update management on part-related trends and issues.
• Prioritize daily service parts orders.
• Expedite the most urgent orders through the factory.
• Monitor phone and email traffic; generate regular reports to identify trends and opportunities.
• Train Representatives on parts ID best practices and portal usage; identify and address underperformance.
• Optimize inventory across warehouses, field stock, and customer locations to improve nationwide availability.
• Streamline and update existing service part kits.
• Monitor and manage service part inventory.
• Manage, track, and minimize expedited freight costs.
  
  

Cross-Department Collaboration

• Coordinate with Purchasing to secure parts for seasonal demand, even when exceeding max inventory levels.
• Partner with Quality Control to monitor part failure rates and improve overall product quality.
• Collaborate with Production and Planning to improve fulfillment efficiency for service part orders.
• Work across departments to identify and reduce SMOB (slow-moving or obsolete inventory).
• Review and manage part obsolescence requests; plan "last-time buys" for discontinued vendor parts.
• Align with Product Management on parts pricing strategies, recommended spare parts lists, and part kit configuration.
  
  

Logistics & Supply Chain Management

• Define safety stock levels and recommend procurement strategies to ensure parts availability.
• Improve processes related to spare parts logistics and sales.
  
  

Qualifications

Education & Experience:

• Bachelor’s degree in Business Administration, Science, or a related field.
• Associate’s degree in Science or a technical discipline may be considered with equivalent experience.
• Minimum 3 years’ experience in customer service, sales, supply chain operations, with strong proficiency in ERP systems and direct customer interaction.
• Working knowledge of HVAC systems, Bill of Materials (BOM) management, and inventory control is highly desirable.
  
  

Skills

• Strong leadership and organizational skills, with the ability to work independently.
• Proficiency in Microsoft Office and familiarity with ERP systems is required.
• Excellent verbal and written communication skills with a collaborative, team-oriented approach.
  
  

Seasonal Focus

• Heating Season: Emphasis on customer support and operational execution.
• Off-Season: Focus shifts to strategic planning, process improvement, and long-term optimization.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Machinery Manufacturing

Referrals increase your chances of interviewing at Laars Heating Systems by 2x

Sign in to set job alerts for “Service Team Lead” roles.

Guest Service Representative - Front Desk Agent - Homewood Suites, Dover, NH

Rochester, NH $70,000.00-$80,000.00 6 days ago

Customer Service Representative I - Portsmouth, NH

Guest Service Representative - Front Desk Agent - Homewood Suites, Dover, NH

Guest Service Representative - Front Desk Agent - Homewood Suites, Dover, NH

Portsmouth, NH $120,000.00-$130,000.00 1 day ago

Customer Service Rep (Bank CSR)/ Req #1106

Customer Service Representative, Series 7 Registered

Portsmouth, NH $60,000.00-$80,000.00 2 weeks ago

Assistant Service Manager - Rochester, NH

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.