Team Lead, Pre-Service Operations

Dayton Children's Hospital; Dayton (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Team Lead for Pre-Service Operations to enhance patient experiences and streamline processes. In this pivotal role, you will mentor team members, improve registration efficiencies, and ensure compliance with healthcare regulations. Your expertise in patient access standards and problem-solving will be crucial as you collaborate with various departments to optimize operations. This full-time position offers an exciting opportunity to make a significant impact in a dynamic healthcare environment, fostering both personal and professional growth.

Qualifications

• 1+ years of experience in patient access or large hospital front office.
• Knowledge of healthcare billing regulations and compliance.

Responsibilities

• Support team by facilitating problem solving with internal and external customers.
• Coach and develop team members using patient access standards.

Skills

Patient Access Standards

Problem Solving

Communication

Process Improvement

De-escalation Techniques

Education

High School Diploma

Associate's Degree

Job description

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Department: Patient Access - Pre-Registration/Prior Authorization

Facility: Dayton Children's - Main Campus

Schedule: Full time

Hours: 40

Job Details

Work with the manager to provide day-to-day support to the team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules, and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration, and denial prevention. Assist in optimizing processes for registration, pre-registration, pre-service estimates, and point of service collections, enhancing patient experience. Participate in developing departmental quality improvement initiatives. Communicate effectively with all departments and clinics (internal/external) to Dayton Children’s. Engage both internal and external customers with DCH-approved de-escalation techniques in the absence of the manager or supervisor. Work in accordance with the hospital's mission, vision, values, guiding behaviors, and strategic goals.

Primary duties and responsibilities reflect the general duties necessary to describe the principal functions of the job and are not an exhaustive list of all work requirements.

Education

• High School Diploma required

Experience

• Minimum 1 year of experience in patient access or large hospital/medical front office
• Knowledge of healthcare billing regulations, insurance, and compliance requirements
• Familiarity with Medical Terminology is preferred

Certification/Licensure

• Clarivate Access Specialist Certification within one year of hire
• Clarivate Prior Authorization Certification within one year of hire

Education Requirements

• Associates or High School diploma (Required)

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Healthcare