Team Lead - Phlebotomy (Full Time Day Shift)

Mayo Foundation for Medical Education and Research; Phoenix (AZ); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical plan options

Dental coverage

Vision plan

Pre-tax savings

Retirement plan

Job summary

Mayo Clinic is seeking a Team Lead-Lab Support Services in Phoenix to lead and coordinate a wide range of lab duties, including phlebotomy, specimen processing, and call center operations.

The role requires leadership, solid organizational and communication skills, and the ability to work both independently and within a team to assure age-appropriate care and adherence to SOPs. Visa sponsorship is not available.

Qualifications

• High School diploma or GED required.
• Minimum of 4 years of clinical lab experience or an Associate’s degree in related science with 2 years of clinical lab experience.
• Phlebotomy or medical assisting certification from a nationally recognized organization required.
• Excellent organizational, communication, critical thinking, and problem-solving abilities.
• Ability to lead workflow and coordinate staff in a large, diverse team.

Responsibilities

• Perform sample collections and specimen processing.
• Handle lab call center duties and scheduling.
• Orient and train new staff and students.
• Provide direction, troubleshooting, and quality oversight.
• Ensure compliance with SOPs and regulatory requirements.
• Support training content and annual competencies.

Skills

Leadership

Communication

Critical thinking

Problem-solving

Multitasking

Attention to detail

Coaching

Teamwork

Education

High School diploma or GED

Associate’s degree in related science

Phlebotomy or medical assisting certification

Tools

Computer systems proficiency

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Team Lead-Lab Support Services functions as an interdisciplinary team member that performs a wide range of services in the clinic and hospital-based laboratories. Assists the Lab Support Services Supervisor in providing technical and leadership support in assigned lab area such as phlebotomy, specimen collections, central processing, and/or lab call center. Performs sample collections, specimen processing, call center duties, scheduling functions, desk duties, and other job-related duties as assigned. Orients and trains new staff, other allied health staff, or students. Assures that age-appropriate care is delivered for population served. Provides technical direction and assistance, workflow coordination, troubleshooting, and problem resolution. Assists in educational development of staff, in maintaining training files, and assists in the completion of annual competencies for work unit. Assists with personnel issues that arise in daily operations. Assists with the development, implementation, and review of training content, standard operating procedures, workflow changes, and research protocols. Coordinates and sets priorities for collections, completion of assignments, processing, receipt, and tracking of specimens and workflows. Develops, designs, and monitors logs for tracking purposes. Assists with auditing all lab support services staff performance and training daily and monthly. Maintains and stocks supply inventory and uses from several applications/sources for ordering. Assists with quality management, data analysis, regulatory compliance, and implementing new services. Demonstrates leadership skills and must be able to work independently as well as a team environment. Must use critical thinking skills and ensure that all services are in strict adherence to established directions and guidelines in SOPs. Performs duties in a professional and ethical manner and employs professional conduct and appearance in the performance of duties. Develops/uses proper professional communication skills with staff, patients, and families as well as proper technique and etiquette for answering the telephone and providing information. Must be fluent in multiple computer systems and applications. The individual must demonstrate confidentiality and trustworthiness as well as deal effectively with people in stressful situations.

Qualifications

High School diploma or GED required. Minimum of 4 years of clinical lab experience such as phlebotomy, specimen processing, medical assisting, or combination thereof, or an Associate’s degree in related science and 2 years of clinical lab experience.

Must exhibit excellent organizational, communication, critical thinking, and problem-solving capabilities. Strong multi-tasking skills and attention to detail. Must be comfortable confidently and professionally directing the workflow of a large and diverse team. Prior leadership experience is preferred. Must have computer, medical terminology, and prior experience in clinical laboratory environment. Must have effective oral, written, listening, and coaching skills. Must be flexible to scheduling or workflow changes due to operational needs. Phlebotomy or medical assisting certification from a nationally recognized organization such as ASCP, AMT, or NCA or other certification pertinent to the laboratory field as required by specific laboratory specialty.

*Visa sponsorship is not available for this position; Also, this position DOES NOT participate in the F-1 STEM OPT extension program.

***Foreign trained lab personnel provide a detailed equivalency High School evaluation to include US equivalent degree at the applicant's expense.

Exemption Status

Nonexempt

Compensation Detail

$22.12/hr-31.21/hr

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F, 6 AM to 2:30 PM, Occasional weekends.

Weekend Schedule

6 AM to 2:30 PM on Saturday and Sunday. About one in every 4 to 5 months.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Mary Ricci