Team Lead Mobile Phlebotomist / Blood Operations Driver

Versiti Blood Center of Indiana; Indianapolis (IN); On-site; USD 39,000 - 52,000; Full time

Job summary

Versiti Blood Center of Indiana seeks a phlebotomy team lead responsible for on-time delivery of work, coaching staff, and ensuring quality in donor collection. The role applies DOT guidelines, trains staff, and maintains safety across sites to optimize the donor experience and collection operations.

Ideal candidates have 1–3 years of phlebotomy experience, a high school diploma or GED, and strong problem-solving and customer-service skills to drive reliable collections and donor satisfaction.

Qualifications

• High School Diploma required.
• GED required.
• Combination of health care degree or certification preferred.
• 1–3 years phlebotomy experience preferred.

Responsibilities

• Follows DOT guidelines when operating mobile van and transports staff and supplies.
• Lead donor collection team and provide feedback to team members.
• Ensure donors are treated with customer service excellence and build donor relationships.
• Train and mentor team members in all aspects of the role.
• Perform donor screening, phlebotomy, and preparation of units for transport.
• Maintain safety and quality control across collection sites.

Skills

Customer service

Problem solving

Team leadership

Regulatory compliance

Education

High School Diploma

GED

Tools

Ceridian

Hemasphere

Oracle

HemaTerra

Microsoft Suite

Job description

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Proactively solves problems to affect change and make informed decisions. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner.

Total Rewards Package

Compensation

The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.

Benefits

Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• Follows all DOT guidelines when operating full-size commercial van/ProMaster, and safely transports staff, supplies, and equipment.
• Travels to other collections sites, as determined by business need.
• Prepares collection site and performs set up, including technology systems (may include quality control).
• Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.
• Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
• Establishes and builds relationships with donors and sponsors.
• Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed.
• Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
• Trains and mentors team members in all aspects of the role.
• Prepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.
• Performs donor screening (collects donor histories) and mini-physical.
• Performs phlebotomy, including automation (Alyx and/or Trima).
• Prepares and packs units for transport.
• Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions and mitigates situations.
• Rebooks donors for future donation appointments and facilitates rebooking process.
• Transports or carpools staff.
• May transport supplies and equipment.
• With a valid CLD, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
• Leads drive set-up.
• Creates a safe environment for donors and fellow staff members and maintains safety awareness of team.
• Responsible for achieving team automation goal including recruiting and converting donors for automation.
• Operates, troubleshoots, and performs routine maintenance on equipment.
• Maintains product integrity and ensures proper identification of all donors.
• Maintains organization of departmental records, as needed.
• May participate in validation of new processes or new equipment.
• Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
• Reviews quality results and escalates issues and concerns.
• Performs root cause analysis, review, and reporting with leadership.
• Uses SOS to troubleshoot.
• Other duties, as assigned.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Qualifications

Education

• High School Diploma required
• GED required

Experience

• 1-3 years 3 or more years phlebotomy experience preferred
• a combination of a health care degree, certification required
• 1-3 years 3 or more years relevant experience. required
• 4-6 years Typically requires a minimum of 5 years of job-related experience. required

Knowledge, Skills And Abilities

• Valid drivers' license with prior driving experience. required
• Demonstration of effective problems solving and good judgement in selecting methods and techniques for obtaining solutions. required
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
• Must have basic mathematical aptitude. required
• Ability to apply judgment to written or oral instructions. required
• Ability to organize work to provide productive work flow. required
• Flexibility to work independently and with a team. required
• Has strong attention to detail. required
• Must have good communication skills, including the ability to provide constructive criticism to peers. required
• Possesses legible hand writing. required
• Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required

Licenses and Certifications

• Valid drivers' license required

Tools and Technology

• Vehicle navigation system. required
• Personal Computer (desk top, lap top, tablet). required
• General office equipment (computer, printer, fax, copy machine). required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
• Screening equipment including:
• Lancet
• Sphygmomanometer (BP cuff)
• Temperature probe
• Hemoglobin analyzer required
• Phlebotomy collection equipment including:
• Blood mixer
• Trima
• Alyx required