Team Lead Blood Operations Driver

Versiti Blood Center of Indiana; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Paid Time Off (PTO)

401(k) with 7% match

Job summary

Versiti Blood Center of Indiana in Indianapolis seeks a Lead Phlebotomist to oversee donor collection operations. Responsibilities include managing a team, ensuring compliance with safety measures, and facilitating an excellent donor experience. Qualifications include a high school diploma, phlebotomy experience, and strong problem-solving skills. The position offers a comprehensive benefits package that includes medical, dental, and retirement plans. Join us in making a difference in the community through your work in blood donation.

Qualifications

• 1-3 years of phlebotomy experience preferred.
• Demonstration of effective problem-solving skills.
• Valid driver's license required.

Responsibilities

• Supervise and lead donor collection team during drives.
• Ensure safety and compliance during transportation.
• Manage and train staff in phlebotomy and donor care.

Skills

Effective problem solving

Attention to detail

Good communication skills

Basic mathematical aptitude

Ability to work independently and in teams

Education

High School Diploma

GED

Tools

Microsoft Suite

Phlebotomy collection equipment

Vehicle navigation system

Job description

Position Summary

Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Proactively solves problems to affect change and make informed decisions. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner.

Total Rewards Package

Benefits

Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employees are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• Follows all DOT guidelines when operating full-size commercial van/ProMaster, and safely transports staff, supplies, and equipment.
• Travels to other collections sites, as determined by business need.
• Prepares collection site and performs set up, including technology systems (may include quality control).
• Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.
• Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
• Establishes and builds relationships with donors and sponsors.
• Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed.
• Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
• Trains and mentors team members in all aspects of the role.
• Prepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.
• Performs donor screening (collects donor histories) and mini-physical.
• Performs phlebotomy, including automation (Alyx and/or Trima).
• Prepares and packs units for transport.
• Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions and mitigates situations.
• Rebooks donors for future donation appointments and facilitates rebooking process.
• Transports or carpools staff.
• May transport supplies and equipment.
• With a valid CLD, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
• Leads drive set-up.
• Creates a safe environment for donors and fellow staff members and maintains safety awareness of team.
• Responsible for achieving team automation goal including recruiting and converting donors for automation.
• Operates, troubleshoots, and performs routine maintenance on equipment.
• Maintains product integrity and ensures proper identification of all donors.
• Maintains organization of departmental records, as needed.
• May participate in validation of new processes or new equipment.
• Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
• Reviews quality results and escalates issues and concerns.
• Performs root cause analysis, review, and reporting with leadership.
• Uses SOS to troubleshoot.
• Other duties, as assigned.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

Education

• High School Diploma required
• GED required

Experience

• 1-3 years 3 or more years phlebotomy experience preferred
• a combination of a health care degree, certification required
• 1-3 years 3 or more years relevant experience. required
• 4-6 years Typically requires a minimum of 5 years of job-related experience. required

Knowledge, Skills And Abilities

• Valid drivers' license with prior driving experience. required
• Demonstration of effective problems solving and good judgement in selecting methods and techniques for obtaining solutions. required
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
• Must have basic mathematical aptitude. required
• Ability to apply judgment to written or oral instructions. required
• Ability to organize work to provide productive work flow. required
• Flexibility to work independently and with a team. required
• Has strong attention to detail. required
• Must have good communication skills, including the ability to provide constructive criticism to peers. required
• Possesses legible hand writing. required
• Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required

Licenses and Certifications

• Valid drivers' license required

Tools and Technology

• Vehicle navigation system.
• Personal Computer (desk top, lap top, tablet).
• General office equipment (computer, printer, fax, copy machine).
• Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Screening equipment:
  • Lancet
  • Sphygmomanometer (BP cuff)
  • Temperature probe
  • Hemoglobin analyzer required
• Phlebotomy collection equipment:
  • Blood mixer
  • Trima
  • Alyx required