Team Lead - Medical Staff Services

Saint Joseph Mercy Health System; Ann Arbor (MI); Hybrid; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Team Lead for Medical Staff Services to guide and support their team in credentialing, privileging, and peer review processes. This role involves overseeing daily operations, ensuring compliance with policies, and driving process improvements. The ideal candidate will have a strong background in healthcare administration and experience in medical staff services. This position offers a hybrid work schedule and the chance to make a significant impact in a collaborative environment focused on excellence and integrity.

Qualifications

• 3+ years of healthcare administrative experience with knowledge of accreditation standards.
• Experience in medical staff services preferred, with certifications like CPMSM or CPCS.

Responsibilities

• Develops and improves credentialing and peer review processes.
• Supervises MSS colleagues and maintains credentialing programs for accreditation.
• Builds relationships with stakeholders, resolving conflicts and improving communication.

Skills

Healthcare Administration

Credentialing

Interpersonal Skills

Leadership

Analytical Skills

Communication Skills

Compliance Knowledge

Education

Associate's Degree in Healthcare or Business Administration

Bachelor's Degree (Preferred)

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

MSOW

MPS

Midas/Statit

Job description

Join to apply for the Team Lead - Medical Staff Services role at Saint Joseph Mercy Health System.

Get AI-powered advice on this job and more exclusive features.

Position Purpose

Serves as Lead Coordinator providing guidance and support for Trinity Health Southeast Michigan Medical Staff Services (MSS), including locations in Ann Arbor, Chelsea, Livingston, Livonia, and Oakland. Provides support to medical staff, administrative leadership, and medical staff committees concerning appointments, compliance, bylaws, rules, regulations, and policies. Ensures the effectiveness and integrity of medical staff programs, including credentialing, privileging, and peer review, through audits and data analysis. Coordinates crossover providers at TH SEMI facilities to maintain alignment and efficiency. Assists MSS Managers with daily operations, ensuring priorities are met and work is completed timely. Contributes to hiring, performance planning, and reviews.

Employment Details

Type: Full-time

Shift: Hybrid work schedule

Additional Position Purpose

This role leads the SEMI MSS team in credentialing, privileging, and peer review processes, ensuring compliance with policies and standards, managing databases, facilitating surveys, and driving process improvements.

Minimum Education, Experience, and Certifications

• Associate’s degree in healthcare or business administration; Bachelor's preferred. Equivalent experience may suffice.
• At least 3 years of healthcare administrative experience, with knowledge of accreditation standards and medical terminology. Experience in medical staff services preferred. Familiarity with PDCA, Lean, or Six Sigma is a plus.
• Certifications like CPMSM or CPCS are preferred but not required.

Essential Functions and Responsibilities

• Develops and improves credentialing and peer review processes.
• Supervises MSS colleagues and maintains credentialing programs to ensure accreditation.
• Builds relationships with physicians and stakeholders, resolving conflicts and improving communication.
• Develops policies, interprets regulations, and ensures compliance.
• Maintains guidelines for credentialing and privileging, owns FPPE process, and ensures confidentiality and data integrity.
• Leads training on credentialing software and manages high-level medical staff committees and meetings.
• Identifies workflow improvements, tracks performance metrics, and ensures operational integrity.
• Adheres to Trinity Health’s compliance and ethical standards.

Required Skills and Abilities

• Proficiency in MS Outlook, Word, Excel, PowerPoint.
• Excellent communication and interpersonal skills.
• Leadership ability to educate and challenge existing processes.
• Strong organizational, analytical, and knowledge of accreditation standards.
• Ability to manage priorities and work independently.
• Experience with MSOW, MPS, and familiarity with Midas/Statit preferred.

Our Commitment

Trinity Health values diversity, equity, and inclusion, fostering an accessible and equitable environment for all. We are an Equal Opportunity Employer.