Team Lead Medical Assistant (Urology)

Davita Inc.; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading healthcare organization is seeking a Urology Team Lead for its dynamic clinic in Boston. This role encompasses administrative and clinical responsibilities while mentoring staff to ensure high-quality patient care. Candidates should be certified medical assistants with strong leadership and communication skills, capable of optimizing clinic operations.

Benefits

Equal Opportunity Employer

Support for professional development

Qualifications

• Certified Medical Assistant required.
• Experience with clinical software systems preferred.
• Completion of a Medical Assistant training program is a plus.

Responsibilities

• Supervise daily clinic operations and staff management.
• Assist providers during minor surgical procedures.
• Lead training and quality improvement initiatives.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Bilingual (English/Spanish)

Education

High School Diploma or GED

Graduate of Certified Medical Assistant Program

Tools

Epic

Microsoft Excel

Microsoft Office

Job description

Job Title: Urology Team Lead

Position Summary: The Urology Team Lead plays a pivotal role in the administrative and clinical management of a dynamic urology clinic. They utilize a team-based approach to ensure the delivery of high-quality, evidence-based care to patients while overseeing daily operations. This leadership role encompasses staff management, workflow optimization, and hands-on clinical support, including assisting providers with patient care. The Team Lead acts as a mentor, trainer, and resource for all staff, fostering professional development and ensuring a smooth and efficient patient experience.

Key Responsibilities:

Administrative Duties:

* Supervise daily clinic operations, ensuring seamless workflow and patient care.

* Assist the Operations Manager with scheduling staff, managing room assignments, and ensuring appropriate coverage.

* Monitor supply levels, manage inventory, and place orders as needed for office operations.

* Utilize electronic health record systems (e.g., Epic) to maintain accurate documentation of patient records and administrative tasks.

* Identify areas for improvement in workflows and recommend solutions to enhance efficiency and quality of care.

* Complete required paperwork, manage patient tracking systems, and coordinate follow-up on patient results.

Clinical Duties:

* Prepare patients for exams, procedures, and treatments, including obtaining vital signs and medical histories.

* Assist providers during minor surgical procedures using aseptic techniques and adhering to infection control protocols.

* Perform point-of-care testing and train staff in clinical procedures according to Health Center standards.

* Maintain clean, orderly, and fully-stocked exam rooms, ensuring readiness for upcoming sessions.

* Communicate effectively with patients and team members, adhering to professional medical terminology.

Team Leadership:

* Serve as a mentor, trainer, and resource for all staff, fostering professional development and ensuring a smooth and efficient patient experience.

* Lead pre-visit huddles with team members to ensure effective office visit planning.

* Facilitate training and quality improvement initiatives across the practice and organization.

* Address incidents, conflicts, and environmental or equipment issues as needed, escalating concerns to appropriate personnel.

* Foster a positive and collaborative work environment that promotes the organization's RESPECT behavioral standards.

Qualifications:

Education:

* High School Diploma or GED required.

* Graduate of Certified Medical Assistant Program preferred.

Certifications:

* Certified Medical Assistant (Required).

* CPR Certification preferred.

Experience:

* Completion of a Medical Assistant training program (with certification preferred).

* Prior experience using clinical software systems (e.g., Epic or Ochin).

* Proficient in Excel and other Microsoft Office applications.

Skills:

* Excellent communication, interpersonal, and problem-solving abilities.

* Ability to work independently and make decisions based on department policies.

* Bilingual English/Spanish skills preferred.

* Physically able to perform moderate bending, stooping, lifting, and carrying up to 30 pounds.

Essential Characteristics:

* Demonstrated ability to uphold strict protocols for confidential and sensitive information.

* Strong organizational skills with a detail-oriented approach to clinical and administrative tasks.

* A commitment to providing exceptional customer service and supporting a team-based care environment.

Team Lead MA will be able to direct the MA activities, but will also be able to jump in and fill the gaps of service.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.