Team Lead Medical Assistant - CNPA Foggy Bottom/Capitol Hill

Children's National Medical Center; Washington (District of Columbia); On-site; USD 43,000 - 74,000; Full time

Job summary

Children's National Medical Center is seeking a Team Lead Medical Assistant to perform a variety of complex patient care and administrative tasks. The ideal candidate will support staff, manage workflows, and ensure excellent patient care while adhering to safety and operational protocols. With a competitive salary and sign-on bonus, this full-time role is perfect for experienced professionals in a child-focused healthcare environment.

Qualifications

• 5 years medical office experience, preferably pediatric setting.
• Basic math calculations and knowledge of medical terminology.
• Ability to train and coach staff.

Responsibilities

• Oversee patient care processes and manage staff resources.
• Assist in quality control and implement guidelines for safety.
• Monitor patient flow and improve productivity.

Skills

Behavioral Skills

Customer Service

Communication Skills

Education

High School Diploma or GED

Certification as a Medical Assistant

Tools

Electronic Health Records (EHR)

Job description

Job Description - Team Lead Medical Assistant - CNPA Foggy Bottom/Capitol Hill (250001J0)

Job Description

Team Lead Medical Assistant - CNPA Foggy Bottom/Capitol Hill - ( 250001J0 )

Description

The Team Lead Medical Assistant (Children's National Pediatricians & Associates) performs a variety of moderately complex patient care and administrative activities to assist providers, patients and staff. Assists in the delivery of primary health care and patient care management, including to coordinate workflow processes. Provides training and coaching of staff, oversees workflow processes and work independently with minimum supervision. Assists manager in daily operations, and serves as a back-up in the manager's absence (an emerging manager).

This position is eligible for a $2,000 sign on bonus.

Qualifications

Minimum Education
High School Diploma or GED (Required) and graduate of an approved Medical Assistant Training Program

Minimum Work Experience
5 years medical office experience preferably in a pediatric setting (Required)

Experience with electronic medical records (preferred)
Required Skills/Knowledge
Basic math calculations. Knowledge of examinations, diagnostic and treatment room procedures.
Knowledge of medical equipment and medical terminology.
Basic computer skills.
Knowledge of insurance verification and patient flow monitoring.
Good communication skills (written and oral).
Ability to train and coach staff.
Display excellent customer service skills.

Required Licenses and Certifications
Certification as a Medical Assistant from a nationally recognized certifying board or agency (Preferred)

Functional Accountabilities
Patient Care

• Observe Vaccine Administration and ensure proper techniques are followed as instructed by providers for all clinical staff.
• Recognize urgent patient problems and/or emergencies, and address the patient's situation.
• Monitor patient flow and make changes to improve productivity.
• Respond to complex patient care requests.
• Serve as a resource for patient related communications as defined by PCMH workflow; perform lab loop and PCMH workflow.

Administrative Duties

• Manage staff resources and assignments.
• Process Prior-Authorizations for medications as requested.
• Track lab referrals within EHR and ensure all documentation has been completed.
• Perform vaccine management as related to loop ordering and reporting; complete vaccine ordering and reconciliation.

Quality Control

• Review immunization history in electronic health record for accuracy.
• Communicate to assigned staff discrepancies in immunization history, labs, medications, etc.
• Conduct quality control measures for patient care process.
• Attend meetings as required and participate in committees as requested.

Managed Care

• Implement guidelines regarding HIPPA and OSHA regulations.
• Oversee the entire Vaccine Protocol as documented to include appropriate emergency procedure plans.
• Implement and improve processes as related to Meaningful Use and PCMH requirements.
• Communicate with clinical operations manager on other duties as assigned.
• Perform under the supervision of a Registered Nurse, Physician, and or Provider.

Human Resources

• Instruct and mentor other medical assistants in basic testing requirements and medical procedures.
• Instruct and monitor staff handling of medical supplies and equipment.
• Participate in the recruitment and hiring of new staff members and ensure staff adherence to policies and procedures.
• Design and/or implement staff development activities and trainings.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior
• Partner with all team members to achieve goals
• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment
• Use resources efficiently
• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Primary Location

Primary Location

: District of Columbia-Washington

Work Locations

Work Locations

: CNPA Foggy Bottom 2021 K St NW Suite 800 Washington 20006

Job

Job

: Administrative Support / Customer Service

Organization

Organization

: Childrens Peds and Assoc

Position Status : R (Regular) - FT - Full-Time

Shift : Day

Work Schedule : Full-Time

Job Posting

Full-Time Salary Range

Full-Time Salary Range

: 43908.8 - 73195.2

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here:Know Your Rights Pay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.