Team Lead Medical Assistant

GoHealth Urgent Care; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

GoHealth Urgent Care is seeking a Team Lead Medical Assistant to supervise the center's clinical and administrative operations while providing hands-on patient care across Indianapolis-area locations. This role blends leadership with direct patient support to ensure efficient service and high-quality care.

You will mentor staff, manage daily workflows, coordinate referrals, and ensure accurate EHR documentation. Must have MA certification, 2+ years MA experience, and strong communication.

Qualifications

• Strong knowledge of medical terminology and clinical workflows.
• Excellent time management and multitasking skills.
• Proficiency with EHR systems.
• Experience with patient care and documentation.

Responsibilities

• Oversee day-to-day clinical and administrative operations.
• Perform patient intake, vitals, and visit documentation.
• Coordinate referrals and follow-up care.
• Lead center team and support hiring processes.
• Ensure compliance and deliver a high-quality patient experience.

Skills

Medical terminology

Clinical workflows

Time management

Communication

EHR proficiency

Education

High school diploma or equivalent

Graduated from accredited Medical Assistant program

Job description

## Team Lead Medical AssistantApplylocations: US 31 South - Indianapolis, IN: Greenwood - Greenwood, IN: East Southport - Indianapolis, INtime type: Full timeposted on: Posted Todayjob requisition id: JR111386You’re more valuable than ever – And that’s just how we’ll make you feel.**Community GoHealth****Team Lead Medical Assistant****Full time**### **Job Summary**The Team Lead Medical Assistant supports providers, Radiologic Technologists, and patients by overseeing day-to-day clinical and administrative operations within the center. This role blends leadership responsibilities with hands-on patient care, ensuring high-quality, efficient service delivery. This position plays a key role in driving operational excellence, supporting team performance, and delivering an exceptional patient experience aligned with our mission and core values: **Collaboration, Innovation, Diversity & Inclusion, Integrity, and Accountability.** ### **Key Responsibilities****Leadership & Operations*** Provide day-to-day supervision and support to center team members* Oversee daily operations including inventory, ordering, cash handling, and follow-ups* Conduct monthly inventory and approve supply orders* Support ROM with patient concerns and center-level escalations* Participate in hiring processes and provide feedback on candidates* Assist with performance management, coaching, and development of team members* Support MOD (Manager on Duty) responsibilities including meetings, events, and weekend coverage* Partner with leadership on KPIs and strategic initiatives (NPS, patient flow, registration accuracy, etc.)* Assist with staffing coverage as needed, including last-minute callouts**Patient Care & Clinical Support*** Perform patient intake, including medical history, vitals, and visit documentation* Conduct point-of-care testing (e.g., flu, strep, urinalysis, ECG)* Prepare patients for exams and support providers during visits* Educate patients and provide updates on care status* Coordinate referrals and follow-up care* Complete patient registration, insurance verification, and co-pay collection**Administrative & Compliance*** Maintain accurate medical records and EHR documentation* Ensure clinic cleanliness, stocking, and readiness* Perform opening/closing procedures and end-of-day reporting* Monitor equipment calibration, QA/QC logs, and submit maintenance requests* Conduct patient follow-up calls and manage communications* Support compliance with company policies, including corrective action processes### **Minimum Qualifications****Education*** High school diploma or equivalent required* Graduate of an accredited Medical Assistant program preferred**Experience*** 2+ years of Medical Assistant experience required* 5+ years of healthcare or relevant experience (or military medical experience) may be considered in lieu of certifications* Leadership or supervisory experience preferred **Certifications** One of the following is required:* CMA (AAMA)* RMA (AMT or AAH)* CCMA (NHA)* NCMA (NCCT)* NRCMA (NAHP)* ARMA**OR accepted at hire:*** EMT, CNA, LPN, or RNAdditional requirements:* BLS certification (required at hire)* CPOE certification within 2 weeks of start (if not already certified)* Valid driver’s license and successful MVR check### ### **Knowledge, Skills & Abilities*** Strong knowledge of medical terminology and clinical workflows* Excellent time management and multitasking skills* Strong communication and interpersonal skills* High attention to detail and organizational ability* Proficiency in Microsoft Office and Electronic Health Records (EHR) systems* Customer service-focused with strong problem-solving skills### ### **Core Competencies*** **Collaboration:** Builds strong partnerships across teams* **Innovation:** Drives efficiency and process improvements* **Diversity & Inclusion:** Fosters an inclusive, respectful environment* **Integrity:** Acts ethically with professionalism and accountability* **Accountability:** Takes initiative and delivers results### ### **Additional Information*** Must be able to work flexible schedules, including weekends and holidays* May be required to travel between centers as needed* All other duties as assigned