Team Lead, Market Operations

Carvana; Oklahoma City (OK); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the automotive industry is seeking a Team Lead for Market Operations. This role involves managing a local hub, enhancing team performance, and ensuring exceptional customer experiences. Ideal candidates will have strong leadership skills and a proven track record in team management. The position offers a full-time salary with comprehensive benefits, including medical and wellness programs, and opportunities for rapid career growth.

Benefits

Medical, Dental, and Vision benefits

401K with company match

Student loan payments

Vehicle discounts

Pet benefits

Wellness programs

Opportunities for skill development

Qualifications

• 5+ years of experience in a customer-facing team environment.
• 3+ years of management experience.
• Proven ability to develop and coach employees.

Responsibilities

• Run the local Carvana hub including market launch and operations.
• Interview, select, onboard, and train a team of Customer Advocates.
• Drive production in a fast-paced environment.

Skills

Leadership

Problem-solving

Interpersonal skills

Education

Bachelor’s Degree

Tools

Salesforce

Tableau

Job description

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About Carvana

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business. We have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.

About The Team And Position

Carvana’s Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

Job Description

The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including market launch, operations, logistics, consumer branding, team engagement and effectiveness, and the market’s ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but also proactively assesses business trends and creates solutions to potential roadblocks. Strong leadership and development skills are essential, as the role involves guiding a team of talented Customer Advocates and providing vision and growth opportunities.

What You’ll Be Doing

1. Be a continuous positive force within the market and create strong morale and spirit throughout the team.
2. Help interview, select, onboard, and train a team of Customer Advocates, providing the tools, resources, and guidance they need to succeed. Employee development is key.
3. Develop your team through feedback, performance check-ins, and goal setting to enhance performance and skills.
4. Recognize and reinforce individual and team accomplishments using organizational tools and creative recognition methods.
5. Generate and monitor reports, and present findings to upper management.
6. Act as the go-to expert for your team, including participating in car washes or delivering cars to customers while ensuring a stellar customer experience.
7. Drive production in a fast-paced environment, keeping market operations running smoothly.
8. Seek continuous improvement in customer and team experiences.
9. Address and manage complex and sensitive customer-facing issues effectively.

What You Should Have

1. 5+ years of experience in a customer-facing team environment
2. 3+ years of management experience
3. Proven ability to develop and coach employees
4. Experience with strategic planning, process improvement, and exceeding goals
5. Excellent interpersonal and leadership skills
6. Problem-solving skills with a focus on customer experience
7. Willingness to work on weekends
8. Enthusiasm and energy for a startup environment where roles evolve

Additional Preferred Qualifications

1. Bachelor’s Degree
2. Experience with Salesforce or Tableau
3. Analytical mindset
4. Logistics handling experience

What We’ll Offer In Return

1. Full-Time Salary Position
2. Medical, Dental, and Vision benefits
3. 401K with company match
4. Perks including student loan payments, vehicle discounts, pet benefits, and more
5. Wellness programs for physical and mental health
6. Opportunities for skill development and knowledge sharing
7. Promotion from within culture with rapid career growth possibilities
8. Participation in a fast-growing company

Other Requirements

Must meet basic physical and communication requirements, including ability to work outdoors, lift up to 50lbs, and communicate effectively with customers. Reasonable accommodations will be provided for disabilities.

Legal Stuff

Hiring contingent on background check. No visa sponsorship available. Carvana is an equal opportunity employer.