Team Lead, Maintenance

Roofstock; Dallas (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Generous PTO Policy

12 Paid Holidays

401k Program

Health, dental, vision insurance

Work & Wellness Stipend $100/month

Job summary

Roofstock is seeking a Team Lead, Maintenance to manage field operations for multi-family and single-family properties. You will lead in-house technicians, oversee routine, preventive, and emergency maintenance, and coordinate onboarding and coaching to ensure high standards.

You will partner with leadership to review performance, drive efficiency, and ensure safety and quality across sites while supporting travel to surrounding markets as needed.

Qualifications

• 5+ years of property maintenance experience in multi-family or single-family properties.
• 3+ years of management experience.
• HVAC Type I/II or Universal certification preferred.
• Strong mentoring and coaching abilities.
• Valid driver’s license and reliable transportation.

Responsibilities

• Lead a team of in-house technicians and portfolio associates.
• Oversee maintenance across routine, preventive, and emergency work orders.
• Coordinate onboarding and training for new team members.
• Review daily/weekly reports to identify risks and guide the team.
• Serve as lead contact for emergency responses.
• Travel 30-40% to property locations for inspections.

Skills

Team leadership

Maintenance management

Technical troubleshooting

Cross-functional collaboration

Driver's license

Tools

HVAC tools

Plumbing tools

Electrical tools

Job description

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

The Team Lead, Maintenance role is essential to ensuring smooth, high-quality field operations, with a significant focus on managing the workforce lifecycle and administrative function. This role is a blend of field oversight, administrative management, and team development.

Responsibilities

• This role will lead a team of in-house techs and portfolio associates
• This position will be primarily administrative with periodic site visits for quality assurance and coaching purposes.
• Lead and coordinate comprehensive maintenance efforts for multi-family and single-family properties, ensuring operational efficiency across routine, preventive, and emergency type work orders or tasks.
• Serve as the lead contact for emergency responses, prioritizing and addressing urgent situations with technical expertise and decisiveness to mitigate risks and protect the property.
• Responsible for interviewing, and selecting qualified candidates for the team, the Team Lead will ensure that new hires align with the operational standards and values of the organization.
• Coordinate the onboarding process for new team members, providing training and resources to ensure a smooth transition into field operations.
• Analyze daily and weekly reports to identify risks, take proactive actions, and provide guidance to the team.
• Lead termination processes in accordance with company policies.
• Review and approval payroll for field team members, ensuring accuracy in time-tracking.
• Hold team to high service standards and productivity benchmarks across managed properties, ensuring compliance with SOPs and providing performance feedback and coaching as needed.
• The Team Lead will serve as a point of contact between the field team and other departments, working closely with leadership and cross-functional partners to address issues, align on immediate goals, and improve day-to-day operational efficiency.
• In addition to operational duties, the Team Lead will hold ongoing 1 on 1’s to provide ongoing mentorship and support to field staff, helping develop their skills and promoting professional growth within the team.
• Travel as needed to various property locations and / or markets to provide hand-on support, conduct inspections, and ensure consistency in maintenance standards and operational practices.
• Perform routine quality assurance by visiting job sites, ride along and reviewing administrative tasks including but not limited to proper work order completion, inventory upkeep and reviewing expenses

Qualifications

• 3+ years management experience
• 5+ years experience in property maintenance for multi-family / single-family properties, with a strong background in routine, preventative, and emergency maintenance.
• Advanced knowledge of tools, equipment, and techniques used in property maintenance, including HVAC, plumbing, electrical, and general repairs. Demonstrated ability to troubleshoot complex maintenance issues and guide teams in effective problem-solving.
• HVAC Type I and Type II or Universal certification strongly desired
• Strong mentoring, coaching, and team-building abilities. Proven success in training and developing team members, fostering a positive and productive work environment, and leading by example in technical proficiency and professionalism.
• Strong verbal and written skills, with a track record of effective collaboration with cross-functional partners and direct reports.
• Competency in using technology systems for tracking, scheduling, and communication, with experience leveraging data to drive improvement in team performance and operational efficiency.
• Valid Driver’s license and reliable transportation

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and listen. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel Required

30 - 40% as needed to surrounding and satellite markets

Compensation

$75,000 - $85,000 annually. Compensation may be adjusted based on experience, skills, and interview performance.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only part of our total compensation package.

• Generous PTO Policy
• 12 Paid Holidays
• 401k Program
• Robust health, dental, vision insurance, and more
• Work & Wellness Stipend as $100/month for tools and equipment

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity

The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Roofstock’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.