Dual-Site Leasing & Marketing Manager

The Scion Group; Harrisonburg (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Job summary

The Scion Group is seeking a Dual-Site Customer Experience Manager in Harrisonburg, VA. This role drives customer experience initiatives to support revenue and sales goals at multiple student living communities.

Excellent interpersonal skills and a strong work ethic are essential to lead onsite teams and foster a customer-centric culture. Responsibilities include staff development, turnover planning, facilities oversight, and directing marketing efforts to attract and retain residents.

Qualifications

• College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience.
• Ability and willingness to work up to six days per week for necessary level of management coverage.
• Values and fosters a sensitive and supportive approach to a diverse working and living environment.
• Commitment to excellence and high standards, with acute attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and Property Management Systems.
• Multi-site leasing experience preferred.

Responsibilities

• Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.
• Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies.
• Assist with planning and executing successful annual Turnover processes.
• Assist with move-in and move-out processes.
• Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
• Coordinate work orders with appropriate staff to ensure requests are met on time, necessary communication is sent to residents and customer satisfaction remains high.
• Keep a consistent pulse on resident feedback regarding facilities and maintenance needs.
• Partner with General Manager, Assistant General Manager and Facilities Supervisor in the planning and execution of annual Turnover processes.
• Assist with all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Utilize KPIs to report on trends, insights and proactively address issues.
• Provide expert direction on sales and revenue goals and lead the team to achieve them.
• Perform weekly market surveys to identify and recommend local marketing opportunities.
• Oversee all on-campus and in-person marketing events.
• Execute social media and communication strategies on various platforms to engage customers.
• Manage promotional material and property incentives meeting marketing and concession budget.

Skills

Customer service

Sales

Leadership

Marketing

Leasing

Education

Bachelor's degree preferred

Tools

Entrata

Greenhouse

Lattice

Turnable

Microsoft Office

Job description

Copper Beech Harrisonburg, Harrisonburg, Virginia, United States

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Scion is paving a path in student living and the Dual-Site Customer Experience Manager is vital in delivering exceptional customer service at our larger communities. The CXM will support revenue and sales goals by implementing customer experience initiatives and fostering a customer-centric culture, while identifying opportunities to grow relationships. This role demands exceptional interpersonal skills and an all-in work ethic.

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave

Your Responsibilities

Staff Development and Leadership

• Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.
• Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies.

Property Administration

• Assist with planning and executing successful annual Turnover processes.
• Assist with move-in and move-out processes.

Facilities & Capital

• Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
• Coordinate work orders with appropriate staff to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
• Keep a consistent pulse on resident feedback regarding facilities and maintenance needs.

Annual Turnover Process

• Partner with General Manager, Assistant General Manager and Facilities Supervisor in the planning and execution of annual Turnover processes.

Customer Experience & Sales

• Assist with all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Utilize KPIs to report on trends, insights and proactively address issues.
• Provide expert direction on sales and revenue goals and lead the team to achieve them.
• Utilize KPIs to report on trends, insights and proactively address issues.
• Perform weekly market surveys to Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
• Oversee all on-campus and in-person marketing events.
• Execute social media and communication strategies on various platforms to engage customers.
• Manage promotional material and property incentives meeting marketing and concession budget.

The responsibilities listed above are not all inclusive.

Qualifications

• College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.
• Ability and willingness to work up to six days per week for necessary level of management coverage.
• Values and fosters a sensitive and supportive approach to a diverse working and living environment.
• Commitment to excellence and high standards, with acute attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and Property Management Systems.
• Works well with all levels of management.
• Strong organizational, problem-solving, and analytical skills.
• Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
• Works well independently and as a member of various teams.
• Multi-site leasing experience preferred.

What We Require

• Customer-centric mindset
• Exceptional written and verbal communicator
• Brand awareness
• Marketing and leasing
• Keen organization and prioritization skills
• 1+ years’ experience working in customer service

Relevant Systems and Platforms

• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• Microsoft Office
• Social Media Platforms (Instagram, Tik Tok, Facebook)
• Job location is at the assigned property.
• Working hours consist of daytime business hours and up to six days per week during peak times.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

The Scion Group is an equal opportunity employer. We are rooted in an environment as diverse as the students we serve, made up of numerous backgrounds, life experiences and views. To better understand the diversity of our applicant pool, we offer those applying to join The Scion Group the opportunity to share information about their background with us. Responses to the following questions are completely voluntary. Voluntary responses will not be shown to any individuals who can affect the status of your application. The aggregate information collected through this form will be used to assess Scion’s overall recruitment efforts only. No hiring decisions are made based on this information and there will be no impact on your application if you choose not to answer these questions. We thank you for your time!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in The Scion Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.