Team Lead - 34763

Rack Room Shoes; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead in Winston-Salem, NC, to supervise daily store operations and ensure 100% policy compliance. You will provide direction from Store Manager and assist in training staff, stepping in during absences to uphold sales and service goals.

You will manage POS transactions, inventory controls, merchandising, payroll, and loss prevention. This role often is full-time or part-time management, emphasizing leadership and customer service excellence.

Qualifications

• Excellent verbal and written communication skills.
• Strong managerial and organizational abilities.
• Background check approval is required.

Responsibilities

• Oversee day-to-day store operations and ensure adherence to company policies.
• Deliver training and guidance to staff and supervise in absence of Store Manager.
• Manage POS transactions, loyalty, discounts, refunds, and opening/closing procedures.
• Handle inventory controls including shipping/receiving, pricing, markdowns, and physical inventory.
• Lead visual merchandising and maintain store standards for placement, upkeep, and signage.
• Monitor scheduling and payroll, ensuring budget compliance and attendance.
• Develop direct reports and reinforce customer service standards.
• Support loss prevention and protect company assets.
• Aim for exceptional customer shopping experiences and meet sales/service objectives.

Skills

Leadership

Customer service

Training staff

POS procedures

Job description

Job Description Summary
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills

Benefits Information: https://rackroomshoes.hrbenefits.net/