Team Lead, Full Time, Fixed Term

Brownthomasarnottscareers; Idaho; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading retail company seeks a Team Lead to support the Department Manager in driving team performance and delivering exceptional customer service. This hands-on leadership position offers a platform for development into future management roles and comes with various employee benefits, including a competitive salary and development opportunities.

Benefits

Competitive Salary

Contributory Pension Scheme

Team Member discount across iconic brands

Flexible Working Model

Well-being initiatives

Extensive Learnings & Development Offerings

Qualifications

• Experience in a retail environment with supervisory responsibilities.
• Confident in delivering exceptional customer service.
• Strong interpersonal skills and effective communicator.

Responsibilities

• Support the Department Manager in coordinating floor activity.
• Lead by example in customer service and team motivation.
• Monitor compliance with operational standards and policies.

Skills

Customer service

Leadership

Communication

Job description

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations.Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

As a Team Lead, you will support the Department Manager in the daily coordination of floor activity while helping to drive team performance, deliver excellent service, and maintain high operational standards. This is a hands-on leadership role that serves as a development platform for future management.

Key Responsibilities:

Customer Experience Support

• Lead by example in delivering exceptional customer service

• Support the team in resolving customer queries and processing returns effectively

Team Coordination & Coaching

• Assist in conducting team briefs and daily planning alongside the Department Manager

• Delegate tasks effectively and support team motivation and morale

• Identify performance strengths and gaps, offering on-the-spot coaching and feedback

Operational Excellence

• Ensure the department is trading efficiently with accurate pricing, clean stock handling, and merchandising standards upheld

• Monitor compliance with company policies and procedures on the floor

• Escalate operational or staffing concerns to the Department Manager as appropriate

• Support the Department Manager with ad hoc administrative duties as required to ensure smooth daily operations

Service & Culture Champion

• Embed company values into day-to-day interactions with both customers and team

• Maintain open and effective communication within the department

• Take initiative in suggesting improvements in processes or team dynamics

Security & Health & Safety

• Act as a role model for compliance with store security and H&S procedures

• Alert management to any security risks, incidents, or training needs

Cross-Functional Collaboration

• Support collaboration with functions such as Visual Merchandising, Marketing, and Operations by sharing relevant insights and feedback from the shop floor

• Assist in the execution of store-wide initiatives, events, or promotions in coordination with other departments

• Build relationships with internal teams to support smooth day-to-day operations and gain broader business understanding

Commercial Awareness

• Demonstrate an understanding of daily and weekly sales performance, supporting the Department Manager in identifying trends, gaps, and opportunities

• Apply basic commercial knowledge on the floor by linking selling activity, product placement, and service behaviours to sales results

KNOW WHAT WE'RE LOOKING FOR

• Experience in a retail environment with some exposure to supervisory responsibilities

• Confident in delivering exceptional customer service and encouraging others to do the same

• Clear and effective communicator with strong interpersonal skills

• Self-starter who thrives in a fast-paced team setting

• Passionate about people, service, and product knowledge

• Eager to grow into a future retail leadership role

KNOW WHAT’S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary

• Contributory Pension Scheme

• Competitive Annual Leave Entitlement

• Team Member discount across the world's most iconic brands

• Recognition days for Volunteering & Well-Being

• Wellbeing initiatives

• Extensive Learnings & Development Offerings

• Leading Talent Programmes

• Flexible Working Model

• Additional Benefits

KNOW HOW WE WORK

Experience is our business:Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops:We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators:Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer’s lives better.

We Care for Our People:We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably:We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us [e-mail] accommodation.