TEAM LEAD Fasttrack to Management EntryLevel Manager

Planet Fitness - PF Baseline Fitness; Fargo (ND); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Training & development

Vision insurance

Job summary

A prominent fitness franchise in Fargo is seeking a Team Lead to assist in overseeing gym operations and ensure a positive member experience. Responsibilities include customer service support, assisting the Club Manager, and managing gym cleanliness. Ideal candidates will possess strong customer service and communication skills, along with leadership capabilities. This full-time position offers development opportunities along the pathway to becoming a Club Manager.

Qualifications

• Strong customer service skills required.
• Effective communication and organization abilities essential.
• Leadership skills needed to assist in managing the team.

Responsibilities

• Assist in member service oversight for excellent customer experience.
• Greet potential members and provide gym tours.
• Support Club Manager in various tasks as needed.
• Oversee gym cleanliness and marketing efforts.

Skills

Customer service

Communication

Organization

Leadership

Basic computer proficiency

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Training & development
• Vision insurance

Job Description

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time / Non-Exempt

Overview

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.

Responsibilities

• Assist in member service oversight making sure all staff are always providing great customer experience.
• Very involved in all front desk related tasks
• Greet/meet potential members and provide gym tour
• Assist to facilitate member service issues and questions.
• Provide backup support to Club Manager as needed.
• Assist overseeing cleanliness and appearance of gym
• Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

Other

• Employee Recognition Program
• Advancement Opportunities: The Team Lead position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Team Leads learn the Planet Fitness culture and experience, while simultaneously building their leadership and development skills. Team Leads who successfully complete the Team Lead program, would then move onto Manager in Training and if successful, a Club Manager position.
• Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
• Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.