TEAM LEAD ENTRYLEVEL MANAGEMENT Training Included

Planet Fitness - PF Baseline Fitness; Fargo (ND); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to assist in overseeing gym operations, ensuring a positive member experience. This full-time role focuses on customer service, staff coordination, and marketing efforts while providing a clear path for advancement to Club Manager. Potential candidates should have strong leadership and communication skills, along with a desire for professional development.

Qualifications

• Strong customer service skills required.
• Excellent communication, organizational and leadership skills necessary.
• Proficiency with basic computer operations expected.

Responsibilities

• Assist in member service oversight ensuring great customer experience.
• Provide support to Club Manager as needed.
• Oversee cleanliness and appearance of gym.

Skills

Customer Service

Communication

Organizational

Leadership

Problem Solving

Tools

Basic computer proficiency

Job description

Benefits:

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Wellness resources

BASELINE FITNESS

Job Description

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time / Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.

Essential Duties and Responsibilities

Assist in member service oversight making sure all staff are always providing great customer experience.

Very involved in all front desk related tasks

Greet/meet potential members and provide gym tour

Assist to facilitate member service issues and questions.

Provide backup support to Club Manager as needed.

Assist overseeing cleanliness and appearance of gym

Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.

Assist in ordering supplies, keeping inventory and tracking reports as needed.

Essential Behavior Requirements

Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.

Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

Strong customer service skills

Strong communication, organizational and leadership skills

Basic computer proficiency

Physical Demands

Standing and walking at least 75% of the shift

Talking in person or on the phone at least 75% of the shift

Must be able to lift up to 50 lbs less than 30% of the time

Other

Employee Recognition Program

Advancement Opportunities: The Team Lead position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Team Leads learn the Planet Fitness culture and experience, while simultaneously building their leadership and development skills. Team Leads who successfully complete the Team Lead program, would then move onto Manager in Training and if successful, a Club Manager position.

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.