Guest Experience Manager -

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job summary

Planet Fitness - PF Baseline Fitness in Fargo, ND is seeking a Team Lead to help oversee daily gym operations and ensure a positive member experience.

You will be involved in front desk tasks, greet potential members, provide gym tours, and assist with member service issues while supporting the Club Manager. This is a full-time, non-exempt position with opportunities for advancement.

Qualifications

• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in member service oversight ensuring staff deliver excellent customer experience.
• Involved in all front desk tasks and greet/meet potential members.
• Provide gym tours and address member service questions or issues.
• Support Club Manager as needed and assist with cleanliness and appearance of the gym.
• Assist marketing efforts and ensure staff are trained on promotions.
• Order supplies, maintain inventory and generate tracking reports.

Skills

Customer service

Leadership

Communication

Job description

Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.

• Assist in member service oversight making sure all staff are always providing great customer experience.
• Very involved in all front desk related tasks
• Greet/meet potential members and provide gym tour
• Assist to facilitate member service issues and questions.
• Provide backup support to Club Manager as needed.
• Assist overseeing cleanliness and appearance of gym
• Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.
• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Benefits:

• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

BASELINE FITNESS

Job Description

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time / Non-Exempt

Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.

Essential Duties And Responsibilities

• Assist in member service oversight making sure all staff are always providing great customer experience.
• Very involved in all front desk related tasks
• Greet/meet potential members and provide gym tour
• Assist to facilitate member service issues and questions.
• Provide backup support to Club Manager as needed.
• Assist overseeing cleanliness and appearance of gym
• Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

Other

• Employee Recognition Program
• Advancement Opportunities: The Team Lead position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Team Leads learn the Planet Fitness culture and experience, while simultaneously building their leadership and development skills. Team Leads who successfully complete the Team Lead program, would then move onto Manager in Training and if successful, a Club Manager position.

Check us out on LinkedIn at:

Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.