Team Lead, Enterprise Integration Services

Pellera Technologies; Fort Worth (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Pellera Technologies is seeking a Team Lead, Enterprise Integration Services to lead hands-on deployment and operational support of enterprise integration projects in the Dallas–Fort Worth area. This role focuses on executing customer deployments, validating environments, and ensuring solutions meet engineering specifications.

You will guide technicians, coordinate project execution, and help develop runbooks and best practices while partnering with Solutions Architects.

Qualifications

• 5+ years of experience in enterprise deployment, integration services, data center operations, or infrastructure implementation.
• Experience building and deploying rack-based solutions.
• Strong understanding of structured cabling, networking fundamentals, hardware installation, and enterprise infrastructure.
• Experience with servers, network equipment, storage platforms, and endpoint technologies.
• Ability to read and execute engineering diagrams, rack elevations, configuration guides, and implementation plans.
• Experience troubleshooting hardware and deployment issues.
• Strong written documentation and process development skills.
• Ability to balance technical execution with leadership responsibilities.

Responsibilities

• Lead enterprise integration execution from project initiation to delivery.
• Coordinate technicians, work assignments, and integration bays to meet schedules.
• Develop runbooks, work instructions, and deployment processes.
• Perform quality checks and validate hardware, software, assets, and configurations.
• Collaborate with Solutions Architects and cross-functional teams.
• Provide mentorship and training on new technologies and procedures.

Skills

Enterprise deployment

Rack-based solutions

Networking fundamentals

Servers & storage

Engineering diagrams

Hardware troubleshooting

Documentation & processes

Leadership responsibilities

Education

Experience supporting enterprise integration centers

Relevant certifications preferred

Tools

Microsoft ecosystem

Cisco equipment

HPE gear

Dell equipment

Lenovo equipment

Job description

Team Lead, Enterprise Integration Services

On-Site in the Dallas-Fort Worth Metroplex

Job Summary

The Team Lead, Enterprise Integration Services is responsible for the hands-on execution, implementation, and operational support of enterprise technology integration projects within Pellera's Integration and Lifecycle Services organization.

Position Title: Team Lead, Enterprise Integration Services

Position Location: On-Site in the Dallas-Fort Worth Metroplex

Essential Functions

Enterprise Integration Execution

• Build, configure, and validate customer environments including racks, network infrastructure, end-user devices, and integrated technology solutions.
• Ability to manage hardware, BOMS, and inventory related to enterprise solutions.
• Execute customer-specific deployment plans and implementation requirements.
• Install, cable, label, organize, and test rack-based infrastructure solutions.
• Perform hardware staging, imaging, asset tagging, and quality validation activities.
• Ensure customer solutions are delivered according to documented requirements and engineering specifications.

Operational Leadership

• Act as the technical lead for warehouse-based integration projects.
• Coordinate day-to-day project execution activities within the integration center.
• Own day-to-day technical execution of assigned integration projects from material readiness through final quality validation and shipment release.
• Coordinate technicians, work assignments, integration bays, equipment, and project priorities to meet committed delivery schedules.
• Assist with prioritization of workloads and project schedules.
• Assist in capacity planning for integration bays, technical resources, tooling, power availability, and project scheduling to maximize facility utilization.
• Provide guidance and mentorship to technicians and integration resources.
• Support training efforts related to new technologies, deployment methodologies, and operational procedures.

Runbook & Process Development

• Assist in developing implementation guides, work instructions, and operational runbooks.
• Identify process improvements that increase efficiency, consistency, and quality.
• Document customer-specific configurations and deployment requirements.
• Maintain configuration control throughout the integration lifecycle, ensuring engineering changes, BOM revisions, customer requirements, and build documentation are accurately reflected in the final delivered solution.
• Ensure all project documentation is complete and maintained.

Quality & Validation

• Execute quality assurance and operational readiness checks.
• Validate hardware, software, asset, and configuration accuracy prior to shipment.
• Perform troubleshooting and issue resolution during staging and implementation activities.
• Escalate technical and operational risks when necessary.

Cross-Functional Collaboration

• Partner closely with Solutions Architects to ensure successful operational execution.
• Collaborate with warehouse operations, logistics teams, project managers, and account teams.
• Participate in customer-facing calls when technical clarification or implementation support is required.
• Support continuous improvement initiatives across warehouse and integration operations.

Leadership Expectations

This role may not initially include direct reports but is expected to:

• Provide day-to-day leadership to technicians and project resources.
• Lead integration workstreams across multiple customer engagements.
• Influence operational best practices across the integration center.
• Serve as the subject matter expert for complex integration projects.
• Support future growth and scaling of Enterprise Integration Services capabilities.

Success Metrics

• Project deployment accuracy and quality.
• On-time implementation and shipment readiness.
• Reduction in deployment defects and rework.
• Customer satisfaction scores.
• Operational efficiency improvements.
• Adoption of standardized work instructions and procedures.
• Technician productivity and team effectiveness.

Required Skills/Abilities/Competencies

• 5+ years of experience in enterprise deployment, integration services, data center operations, or infrastructure implementation.
• Experience building and deploying rack-based solutions.
• Strong understanding of structured cabling, networking fundamentals, hardware installation, and enterprise infrastructure.
• Experience working with servers, network equipment, storage platforms, and endpoint technologies.
• Ability to read and execute engineering diagrams, rack elevations, configuration guides, and implementation plans.
• Experience troubleshooting hardware and deployment issues.
• Strong written documentation and process development skills.
• Ability to balance technical execution with leadership responsibilities.

Education And Experience

• Experience supporting enterprise integration centers, configuration facilities, or deployment operations.
• Experience with Microsoft, Cisco, HPE, Dell, Lenovo, and related enterprise technologies.
• Experience with logistics, asset management, device lifecycle services, and warehouse operations.
• Familiarity with ITIL, project delivery methodologies, and quality management processes.
• Relevant technical certifications preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.