Team Lead: Digital Workplace Engineering

K&L Gates; United States; On-site; USD 128,000 - 249,000; Full time

Job summary

K&L Gates seeks a Team Lead: Digital Workplace Engineering to oversee the firm-wide digital workplace experience, driving automation and standardization of endpoint services globally. You will lead the team, govern workplace technologies, and partner with Engineering, Service Desk, and Infrastructure to improve productivity and service quality.

Applicants must reside in a state where K&L Gates operates and be within commuting distance.

Qualifications

• Proficiency in Windows, endpoint management, Azure, and automation with effective implementation.
• Excellent stakeholder influence and communication skills.
• 7+ years in digital workplace / endpoint engineering and related domains.
• Experience improving DEX and service outcomes and partnering with Service Desk.

Responsibilities

• Own the digital workplace user experience and drive continuous improvement.
• Define metrics for DEX and monitor user sentiment to guide improvements.
• Define SOPs and RACI models to ensure accountability across teams.
• Perform root cause analysis and remove recurring issues.
• Partner with Service Desk to reduce incidents and improve resolution.
• Lead change initiatives and drive adoption to enhance productivity.
• Standardize endpoint configurations to reduce complexity.
• Define KPIs and deliver senior-level reports with actionable insights.
• Own escalation frameworks and incident responses.
• Lead vendor performance aligned with SLAs and experience.
• Drive adoption of AI solutions to boost productivity.
• Lead and develop the team toward results-oriented outcomes.

Skills

Windows

Azure

Endpoint management

Automation

DEX improvement

Stakeholder influence

KPI reporting

Change management

Vendor management

Job description

The global law firm of K&L Gates is seeking a Team Lead: Digital Workplace Engineering to join the firm. The Team Lead oversees user experience, performance, and reliability of all digital workplace services firmwide. This position provides strategic, technical, and operational leadership for endpoint engineering, ensuring improved productivity, service quality, and user experience outcomes. The role sets direction, governance, and standards for workplace technologies, driving excellence and alignment across Engineering, Service Desk, and Infrastructure teams. Responsibilities include eliminating user experience friction, reducing recurring issues, and delivering scalable, consistent global services. This is achieved through automation, standardization, and disciplined execution to enhance service delivery and operational efficiency.

Applicants must reside in one of the states in which K&L Gates operates, and be within commuting distance.

KEY RELATIONSHIPS

Cloud Platform Engineering, Enterprise Applications, Security, Global Support Services, Deskside Support, Network & Collaboration, Business Stakeholders

ESSENTIAL DUTIES

• Owning the entire digital workplace user experience while driving continuous improvement
• Establishing metrics for DEX and monitoring user sentiment to ensure alignment with objectives and enhance overall experience.
• Defining standard operating procedures and RACI models while ensuring accountability is upheld consistently across all relevant areas.
• Conducting root cause analysis and removing recurring issues.
• Partnering with the Service Desk to minimize incidents while enhancing resolution efficiency and effectiveness.
• Leading change initiatives and driving strategies to enhance user adoption effectively
• Standardizing endpoint configurations while reducing complexity
• Defining key performance indicators and delivering reports tailored for senior-level audiences, ensuring clarity and actionable insights.
• Owning escalation frameworks and incident responses
• Leading vendor performance aligned with experience service level agreements.
• Driving the adoption of practical artificial intelligence solutions aligned with enhancing productivity.
• Leading and developing the team while focusing on achieving results-oriented expectations.

EXPERIENCE & SKILLS REQUIRED

• Demonstrate proficiency in Windows, endpoint management, Azure, and automation while ensuring effective implementation and seamless operational functionality.
• Demonstrate exceptional stakeholder influence and communication skills
• 7+ years in digital workplace / endpoint engineering
• Possess experience improving user experience (DEX) and service outcomes
• Demonstrate proven track record partnering with Service Desk organizations
• Possess experience driving automation, standardization, and process maturity
• Possess experience leading change management and adoption programs
• Demonstrate exceptional KPI definition and performance reporting experience

Compensation Salary $128,000 - $249,000

The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.