Team Lead-Customer Service / Patient Transport

Indiana University Health; Lafayette (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Indiana University Health seeks a Customer Service Lead to oversee inquiries and transport for patients. The role is essential for ensuring adherence to organizational guidelines and involves leading a team of representatives in problem resolution, alongside necessary administrative tasks. Ideal candidates will have a strong customer service background, medical knowledge, and effective communication skills.

Qualifications

• 3-5 years of customer service experience required.
• Knowledge of medical terminology and medical coding required.
• Ability to type 30+ words per minute.

Responsibilities

• Leads customer service representatives in patient inquiries via telephone and email.
• Oversees Patient Transport.
• Gathers patient personal and billing information for database entry and scheduling.

Skills

Customer Service

Medical Terminology

Medical Coding

Typing

Computer Skills

Education

High School Diploma/GED

Job description

Position Summary

Shift: 9:00am - 5:00pm - with weekend rotation call off coverage.

This position leads customer service representatives in patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient needs and organizational guidelines. Leads issue resolutions with other departments as necessary. Gathers patient personal and billing information for database entry and scheduling. This position will also oversee Patient Transport as well.

Requirements
•High School Diploma/GED required.
•3-5 years of customer service experience required.
•Knowledge of medical terminology and medical coding required.
•Ability to type 30+ words per minute.
•Requires working knowledge of computers.