Team Lead, Custody Operations

Fidelity; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Fidelity Digital Assets is seeking a Team Lead in Custody Operations to oversee day-to-day activities, settlements, reconciliations, and staff coaching. You will collaborate with Exchange Operations, Risk, Compliance, and Client Support to meet client needs and drive process improvements.

Reporting to the Senior Manager of Operations, you will provide technical guidance, build SME knowledge in digital assets, and lead a high-performing team through change and upgrades.

Qualifications

• Significant operations experience including oversight of daily functions, work assignment, training new team members, and coaching junior associates.
• Relationship building skills across team, business unit, national peers and working as part of a global team.
• Working knowledge of money movement, reconciliation, and settlement concepts.
• Proven project management and decision-making skills.
• Experience using, analyzing, and improving operational workflows in a highly controlled environment.
• Prior experience supporting production and non-production testing to ensure platform stability through upgrades.

Responsibilities

• Ensure all Custody Operations day-to-day activities are completed timely and accurately per our control framework and client needs.
• Provide daily operational support, including settlement, reconciliation, transaction review, triaging issues and reporting.
• Provide regular and ad-hoc technical coaching to team members related to their day-to-day activities and help build their subject matter expertise for the future.
• Participate in conversations with Product, Risk, Compliance, Exchange Operations, Client Support, etc. to support ongoing client needs and drive process improvement.
• Provide a leadership presence within the team and the larger FDAS organization.
• Guide the team through regular change as business priorities change.
• Develop subject matter expertise in operations with focus on digital assets and risk mitigation.
• Drive innovation through curiosity and comprehensive understanding of business processes and challenges.

Skills

Operations leadership

Relationship building

Money movement

Project management

Workflow analysis

Testing experience

Cross-functional collaboration

Communication

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

Note: Fidelity is not providing immigration sponsorship for this position

The Role

Fidelity Digital Assets® is an exciting new business unit focused on bringing industry-leading digital asset custody and trading services to institutional and retail clients. The Team Lead in Custody Operations is responsible for day-to-day oversight of operational activities including maintaining accurate books and records, settling with counterparties, reviewing transactions for approval, reconciling various systems and building subject matter expertise in digital assets. To be effective, you will work closely with Exchange and Custody Operations, Technology Support, Relationship Manager and Client Service Manager to ensure understanding of client custody and operational needs as well as drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the team, sharing best practices and driving successful results.

Working Hours: Rotational 10 hour shifts 4 days a week. Shifts may include evenings, weekends and holidays.

The Expertise and Skills You Bring

• Significant operations experience including formal or informal oversight of daily functions, work assignment, training new team members, and coaching junior associates
• Relationship building skills across team, business unit, national peers and working as part of a global team
• Working knowledge of money movement, reconciliation, and settlement concepts
• Proven project management and decision-making skills
• Experience using, analyzing, and improving operational workflows in a highly controlled environment
• Prior experience supporting production and non-production testing to ensure platform stability through upgrades

You will report to the Senior Manager of Operations and will be responsible for execution, oversight, and subject matter expertise regarding a range of activities to support institutional custody:

• Ensure all Custody Operations day-to-day activities are completed timely and accurately per our control framework and client needs
• Provide daily operational support, including settlement, reconciliation, transaction review, triaging issues and reporting
• Provide regular and ad-hoc technical coaching to team members related to their day-to-day activities and help build their subject matter expertise for the future
• Participate in, and provide valuable input into, conversations with business partners including Product, Risk, Compliance, Exchange Operations, Client Support, etc. to support ongoing client needs and drive process improvement
• Provide a leadership presence both within the team and the larger FDAS organization
• Your proven leadership skills, particularly on teams in face-paced, collaborative environments
• Your relationship building skills, with both team members and across the organization
• Your ability to quickly understand complex topics and effectively communicate those to all levels of the organization
• Your ability to think analytically and deliver solutions to complex challenges
• Your excellent interpersonal, verbal, and written communication skills
• Your ability to guide the team through regular change as business priorities change
• Your experience in prior roles with detailed, task oriented operational support managing day to day work and building for the future
• Supporting a high-performance culture focused on delivering high satisfaction, quality, and efficiency for clients and the business
• Developing subject matter expertise in operations with focus on digital assets and pushing that knowledge through the organization
• Using sound judgement and proactively identifying and improving areas of risk mitigation
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges
• Delivering superior results quickly and efficiently, utilizing effective time management skills
• Working with internal and external business partners to ensure proper policies and procedures are written

The Team

A subsidiary of Fidelity Investments, Fidelity Digital Assets® provides an institutional-grade digital asset experience that incorporates the history, principles, and expertise of a traditional financial institution. The business is uniquely built for institutional investors and offers secure custody, integrated trading, and 24/7 support in the digital asset ecosystem. Established in 2019, Fidelity Digital Assets develops products and solutions that scale with investors' needs, allowing clients to navigate digital assets with confidence. Learn more at www.fidelitydigitalassets.com . #cryptojobs

Fidelity Digital Asset Services is an emerging business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. This role represents an exciting opportunity to help launch Institutional relationship capabilities within the business and help bring the visi