Team Lead, Banking Operations

The Charles Schwab Corporation; Westlake (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid time off & sabbatical after 5 yrs

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

The Charles Schwab Corporation in Westlake, TX is hiring a Banking Operations Team Lead to motivate and develop a diverse team delivering best-in-class service to branch partners and clients. You will coach teammates, balance risk, and drive process improvements in a high-stakes, customer-focused environment.

Required qualifications include 3+ years in brokerage/financial services with customer service emphasis, a bachelor’s degree, and active Series 7/63/9/10 licenses.

Qualifications

• 3+ years in brokerage/financial industry with emphasis on customer service.
• Bachelor’s degree or equivalent work experience.
• Series 7, 63, 9 & 10 licenses required; COE for 9/10 considered depending on experience.
• Advanced knowledge of regulatory, audit and compliance policies in securities industry.

Responsibilities

• Mentor and coach team members; manage risk when reviewing client accounts and fund disbursement requests.
• Communicate clearly and ensure tasks are performed accurately and on time.
• Assess client needs and provide innovative solutions; respond to technical and operations questions.
• Resolve client escalations promptly in a high-risk environment to protect the firm.
• Educate partners and clients on Schwab products and services; drive business initiatives through strong partnerships.
• Lead by example and mentor peers; foster teamwork in a diverse environment.

Skills

Customer service

Regulatory knowledge

Leadership

Communication skills

Problem solving

Education

Bachelor’s degree or equivalent work experience

Series 7/63/9/10 licenses

Tools

Microsoft Office

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Banking Operations Team Lead position requires an effective leader who can help to motivate, inspire and develop a diverse team responsible for performing and executing on our Organization’s purpose and mission. Team leads are accountable for facilitating the team’s ability to deliver business results and creating a work environment that promotes employee engagement. This includes helping to provide the information, resources, feedback, coaching and recognition that help employees improve their performance. Team Leads are responsible for assisting in developing necessary process improvements, communications and effective working relationships that establish accountability and positively impact the team, and stakeholders. You will ensure “best in class” service for our branch partners, internal and external clients by:

• Effectively managing, and coaching others, evaluating risk when reviewing client accounts requesting fund disbursements including but not limited to check requests, check deposits, domestic and international incoming and outgoing wires.
• Performing work that is detailed and communicated in a clear, effective manner.
• Actively listening, assessing client needs, researching information, and providing clients with innovative solutions.
• Responding to questions on a wide array of technical and operational subjects.
• Problem solving and conducting research/special requests through the use of email, telephone and our internal inquiry system.
• Receiving and effectively resolving escalations to the clients’ satisfaction and take action quickly in a high-risk environment to mitigate risk to the firm.
• Proactively educating specialists, clients and internal partners on our products and services.
• Helping to drive business initiatives and results by developing strong partnerships.
• Demonstrating the ability to help lead others and to be a role model and mentor to your peers.
• Helping to foster teamwork in a diverse work environment.

What you have

To ensure that we fulfill our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 3+ years’ experience in brokerage/financial industry, with emphasis on customer service required.
• Bachelor’s degree or equivalent work experience.
• Series 7, 63, 9, & 10 required. Will consider COE for 9 & 10 depending on experience.
• Advanced level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry is needed.

Preferred Qualifications:

• Proficient technical skills, including knowledge of Microsoft applications.
• Flexible with regard to both schedule and role as both may change with little notice in response to business demand.
• Passion for service and the desire to help and develop people.
• Strong interpersonal, verbal, and written communication skills.
• Excellent operational and follow-up skills with the ability to manage complex work.
• Demonstrated ability to be self-directed, and quickly develop a full understanding of our business.
• Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.
• Ability to listen and toexplaincomplex subjects in simpler terms.
• Intermediate to advance technical skills, with the ability to use 7 or more different applications efficiently, including Windows, internet research, database systems, and email.
• Excellent operational and follow-up skills with the ability to manage complex work are self- directed, and quickly develop a full understanding of our business.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance