Manager, CS&S Private Client Services

The Charles Schwab Corporation; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company match

Paid vacation and sabbatical after 5+

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

The Charles Schwab Corporation in the United States is seeking a licensed professional to directly engage with clients, applying licensing knowledge to discuss complex trading, risk management, and market concepts. You will mentor peers, partner with your manager to develop teams, and uphold Schwab's security and service standards while advancing client education and operational efficiency.

This role emphasizes collaboration, continuous learning, and a proactive approach to delivering expert

Qualifications

• Active FINRA Series 7 & 63 or 66 licenses.
• Active FINRA Series 9 & 10 licenses.
• 2 years CS&S experience.
• Proven experience collaborating, improving productivity, and implementing ideas.

Responsibilities

• Direct client contact and act as subject matter expert on trading, risk management, and market concepts.
• Partner with manager to develop professionals around you and mentor in training and development.
• Discuss complex trading and investment systems with Retail clients and peers.
• Uphold security policies and identify best practices to manage risk.
• Lead by example, share best practices, and hold others accountable.

Skills

FINRA licenses

Team collaboration

Client communication

Problem solving

Job description

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We service the most active clients at Charles Schwab, trading various products using complex strategies. The group supports clients through education about investment strategies, trading tools, and market mechanics. We are client-focused Traders with a vision to be the most trusted Trade Desk on the street. Not only do we put our clients first, but we also extend this same approach to our employees. At Schwab, we're here to help you Own Your Tomorrow by providing paid licensing, comprehensive training, and mentorship in support of our employees igniting their potential and achieving their goals.

Your primary responsibility will be direct client contact. You will also be responsible for utilizing your experience, product knowledge, and licensing to act as a subject matter expert as well as acting as an escalation point for clients and your peers. You will be expected to partner with your manager to develop the professionals around you and act as a mentor and leader in their training and development. You must have a demonstrated track record of discussing complex trading, risk management, financial markets, investing principles, and trading systems with both Retail clients and peers.

Where you excel:

• Utilizes EDGE Dialogue model to effectively communicate Schwab’s value to clients
• Upholds security policies and procedures, including situations involving products and service of greater complexity
• Proactively identifies and communicates best practices related to managing risk
• Advanced understanding of complex Schwab® product and service offerings
• Proficient in written and verbal communications
• Influences mindset of others, leading by example, sharing best practices, and holding others accountable
• Consistently utilizes broad SME knowledge to support team/department
• Leveraging B2E tools and Innovative Mindset to drive positive change for clients and teammates
• Proactively identifies development opportunities and assists in the development of others
• Shows consistent independent ownership and resolution of work, including unique and complex issues
• Leverages rapport and EQ to de-escalate complex or negative Client situations using EDGE model
• Proactively uses Situational Awareness to guide peers

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required:

• Active FINRA Series 7 & 63 or 66 licenses
• Active FINRA Series 9 & 10 licenses
• 2 years CS&S experience
• Proven experience working collaboratively, improving productivity, and implementing ideas

Preferred:

• Completed all prerequisites as laid out in the Licensed Core Career Pathway Program
• Capable of working well with diverse groups and individuals while exhibiting emotional intelligence in an ever-changing environment
• An individual with high attention to detail, excellent communication skills, and possessing a strong work ethic with a high level of integrity

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance