Team Lead, AS Service

The Charles Schwab Corporation; Westlake (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid vacation and sabbatical

Parental leave and family benefits

Tuition reimbursement

Health, dental, vision insurance

Job summary

The Charles Schwab Corporation in the United States is seeking a Service Team Lead to partner with the Team Manager in delivering superior service to Investment Advisors. This role focuses on mentoring, guiding experienced professionals, and maintaining top-tier client interactions to sustain Schwab’s competitive edge.

Key qualifications include 3+ years in financial services, Series 7 and 63, and a proactive, relationship-driven approach.

Qualifications

• Knowledge of financial services industry with 3+ years experience in service delivery, mentoring and development.
• Demonstrated passion for client-centric solutions.
• Positive attitude, professionalism, integrity and strong work ethic.
• Excellent customer contact skills with strong follow-up and interpersonal, verbal, and written communication.
• Ability to diffuse and resolve customer escalations.
• Responsive, partnership-oriented with key contacts in relationship management and operations.
• Strong organizational skills to prioritize and manage multiple priorities.
• Team-oriented with ability to develop others.
• Strong knowledge and support of company initiatives, with ability to influence others.
• Series 7 and 63 required
• Series 9/10 or 24/4 required

Responsibilities

• Collaborate with AS Team Managers, AS Team Leads, partners and leadership to deepen client relationships and drive results.
• Manage daily service levels, respond to escalations, and resolve issues within scope to deliver results.
• Develop AS Service Professionals to become world-class service professionals through mentorship and coaching.
• Represent Schwab to advisors, end clients, business partners and vendors.
• Interact with service professionals to build loyalty, engagement, knowledge and skills.
• Lead by example to build leadership and influence across segments and locations.

Skills

Customer service leadership

Mentoring

Coaching

Communication skills

Problem solving

Relationship management

Teamwork

Education

Series 7 & 63

Series 9/10 or 24/4

Job description

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

As Service Team Lead, you will work with the Team Manager to provide superior service to our Investment Advisors. It’s this level of service that differentiates us from our competitors and serves as a sustainable competitive advantage.

Charles Schwab Advisor Services is the industry leader in providing custodial, trading, technology, and practice management to independent advisory firms. Our superior service coupled with access to sophisticated wealth-management tools help advisors attract and retain affluent clients, as well as increase profitably, compete in the marketplace, and succeed in their business efforts.

As a division of the Advisor Services, our goal is to provide world class service that promotes the firm’s Purpose to “champion every client’s goals with passion and integrity.” We foster an environment of engaged professionals, who inspire client loyalty through understanding and addressing client needs, personalizing every interaction, and valuing all clients and their time. Day-to-day, a Service Team Lead invests a majority of their time in supporting our Service Professionals daily interactions, mentoring new hires, Advisor interactions, and as a floor leader & resource. AS leaders strive to empower their service professionals to own their careers and provide World Class Service with each interaction.

As a Service Team Lead, you will provide leadership, management, and general team oversight in Advisor Services. You will be responsible for supporting8 -16financial service professionals. You will pursue our mission and values by:

• Working collaboratively with AS Team Managers, AS Team Leads, business partners, and leadership across the network to deepen client relationships and drive key business results. Teamwork is a critical to the success of our business.
• Manage daily service levels, respond to escalations, and resolve issues within scope of knowledge and authority to deliver optimal business results. Embracing an ownership mentality is essential.
• Developing AS Service Professionals to help them become world class service professionals. People leadership that drives performance in a culture of accountability focused on key results.
• Representing Schwab to advisors and end clients, and Advisor Services to business partners and vendors.
• Consistently interacting with service professionals to build employee loyalty, engagement, knowledge, and skills. Embracing a culture of curiosity and career growth.
• Builda brand of leadership and influence across business segments and locations. Lead by example.

What you have

To ensure that we have fulfilled our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.

• Knowledge of financial services industry with minimum three years prior industry experience preferred, including service delivery, mentoring, and coaching and development
• Demonstrated passion for providing client-centric solutions
• Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics
• Excellent customer contact skills, superior follow-up and strong interpersonal, verbal, and written communication skills.
• Ability to effectively diffuse and resolve customer escalations that arise during day-to-day activities
• Responsive and partnership-oriented approach when working with key contacts in relationship management, operational services, workflow solutions, among other groups.
• Strong organizational skills with the ability to prioritize, delegate, and handle multiple competing priorities within established deadlines.
• Must be team-oriented with the ability to act as a resource for development of the team’s effectiveness.
• Strong knowledge and support of company initiatives, with the ability to influence others on your team to follow your lead
• Series 7 and 63 required
• Series 9/10 or 24/4 required

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance