Specialist, AS Service

The Charles Schwab Corporation; Orlando (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Hybrid work schedule

Tuition reimbursement

Job summary

The Charles Schwab Corporation is seeking a Senior Enhanced Specialist within the Premier Wealth Group Service Teams. You will be a trusted resource for large RIAs, handling inbound and outbound advisor requests, and delivering insightful solutions across Schwab’s platform.

You will build strong advisor relationships, manage moderately complex tasks, and collaborate with partners to ensure timely delivery of information and support.

Qualifications

• Excellent relationship-building skills with demonstrated ability to problem solve and interact with individuals at various levels.
• Ability to manage moderately complex work, be self-directed, and quickly understand our business and the RIA industry.
• Strong interpersonal, verbal, and written communication skills for a multi-channel virtual environment.
• Team orientation, professionalism, integrity, and strong work ethic with high ethical standards.
• Balance risk management with solving advisor needs across Schwab platforms.

Responsibilities

• Assist advisors via inbound/outbound calls and email on topics including complex issues.
• Act as primary or co-primary contact for large RIA relationships and servicing across Schwab platform.
• Follow up, conduct advanced research, advocate for advisors, and collaborate with partners to deliver timely information.
• Help advisors operate their business efficiently with digital adoption and Schwab training needs.
• Document conversations in CRM for a personalized service approach.
• Build advisor profiles in CRM to understand relationships and needs.
• Anticipate issues and take steps to prevent problems.
• Escalate complex issues and advocate for client-friendly solutions.

Skills

Relationship-building

Multichannel communication

Problem solving

Client advocacy

Financial services knowledge

Team player

Education

Bachelor’s degree or equivalent

SIE license (preferred)

Tools

CRM system

Job description

Your Opportunity

Advisor Services (AS) is the industry leader in providing custody, trading, technology, and practice management services to independent advisory firms. The AS service teams add value to advisory firms across the country by providing exceptional client service and support. This role specifically is within the Premier Wealth Group (PWG) Service Teams, and we are responsible for servicing the needs of large, complex Advisors throughout the country with larger assets under management at Schwab. Our service teams utilize a relationship-based model to act as a dedicated, specialized resource providing insightful solutions and a trusted service experience to our clients.

We have built our business on serving the needs of Registered Investment Advisors (RIAs) and advancing an industry that helps them and their clients thrive. We understand their needs and work side by side providing the support they need to help them manage their firm and meet their goals. RIAs and their clients are at the center of everything we do.

NOTE: This is not a contract role.

What is a Registered Investment Advisor (RIA)? An advisor or firm engaged in the investment advisory business and registered either with the Securities and Exchange Commission (SEC) or state securities authorities.

Workplace Flexibility Program:We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.

• Most Schwabbies have the opportunity to work in the office and/or at home based on their preference
• Employees may have the flexibility for a hybrid schedule, where they divide their time between working remotely or in the office.
• Employees and managers can discuss additional flexibility options based on their role, business needs, and individual circumstances.

Subject to change. Schwab is continually evaluating its approach to ensuring the safety and well-being of our employees

What you are good at

Our Senior Enhanced Specialists build trust and inspire confidence through exceptional service, on every interaction with our clients. In AS Premier Wealth Group, you are joining a team of professionals with a passion for providing a high-quality service experience to advisors and their firms in a relationship-based service model. You will:

• Assist with advisor needs through a mix of inbound calls, outbound calls, and e-mail related to all manner of topics presented to Schwab by clients, including long-term complex issues.
• Be a primary or co-primary contact for a large RIA relationship, taking ownership of that firm’s servicing needs across the Schwab platform.
• Manage advisor needs through to completion by means of follow-up, advanced research, advisor advocacy, and collaboration with business partners to ensure timely and accurate delivery of information
• Help advisors understand how to operate their business efficiently in areas including digital adoption, reducing or limiting the frequency of requests that are not in good order, and assistance with any Schwab platform training needs for their staff
• Practice active listening, open-ended dialogue, and rapport building to gain a thorough understanding of advisors’ needs, while documenting conversations in our internal Client Relationship Management (CRM) platform for a personalized approach to service
• Further our understanding of advisor relationships and their needs by navigating and building out advisor profiles using our CRM system
• Anticipate client issues and problems and proactively take necessary steps to prevent such problems from occurring
• Ability to escalation complex issues and advocate for client-friendly solutions that minimize risk
• Champion client use of Schwab’s digital platform and provide website navigational support by leading with a superior understanding of features and benefits of Schwab tools, products, and services in order to encourage adoption of our industry leading platform

What our advisor clients say: “Schwab is constantly surveying, constantly talking with firms like ours to understand where we see the future of our business, so they can help lead us there. This is unusual. A custodian, generally speaking, will follow. Schwab leads.” —Ralph D. Sinsheimer, The Solaris Group, New York, New York

What you have

• Excellent relationship building skills with demonstrated ability to problem solve, interact with individuals at various levels, and think on your feet
• Ability to manage moderately complex work, be self-directed, and quickly develop a full understanding of our business and the RIA industry
• Strong interpersonal, verbal, and written communication skills with a desire to work in a multi-channel virtual environment (phone, email, chat, web-directed)
• Team orientation, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
• Sound judgement and the ability to balance effective risk management with problem solving for the variety of ways that advisors interact with Advisor Services
• Minimum one year of customer service experience in an enhanced role within Advisor Services preferred. Comparable experience outside of Advisor Services considered
• Bachelor’s degree or equivalent work experience
• Securities Industry Essentials (SIE) license strongly preferred, but not required

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click to see the policy.

The purpose of this Privacy Notice is to ensure you have a clear understanding of how Schwab collects, uses, and shares your personal information. Please take a moment to familiarize yourself with the notice.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [e-mail] or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance